Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
956 Reviews
Call Service Center (817) 438-1700

956 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
November 17, 2023

Had a follow up appointment this afternoon, with Shantai Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making u More

by ANGELS6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shantia Isom
Report | Print
Nov 18, 2023 -

Five Star Subaru of Grapevine responded

Thank you, ANGELS6, for acknowledging Shantai and her efforts to help you enjoy your new Subaru. At Five Star Subaru, we want to make certain our customer fully understand their cars. Don't hesitate to call 817-438-1700 or stop by any time. Enjoy your new Forester! Best regards, Doug Laymon, Sales Manager

November 16, 2023

They got me in despite no appointment and took care of my needs for my Forester. They also washed my car at no charge before I left. More

by CEnglerth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Five Star Subaru of Grapevine responded

CEnglerth, We sincerely appreciate you sharing your review with us! Your feedback is highly valued, and we're grateful for the opportunity to help with the care of your car at Five Star Subaru. We're delighted to have you as a satisfied customer. Should you have additional feedback or questions, please reach Matthew and our service staff at 817-438-1700. Thank you once again for choosing our service center. Take care, Jake Ritter, Service Director

November 15, 2023

Mike was friendly and understanding! Service was great and we are satisfied with this dealership. More

by s-mneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Five Star Subaru of Grapevine responded

S-mneely, Thank you for sharing your experience with us. We're pleased to hear that Mike and our service team was able to efficiently address your vehicle. Reach us for future needs at 817-438-1700. We are committed to helping you enjoy your car. Take care, Jake Ritter, Service Director

November 14, 2023

Subaru 5 Star has the most courteous and experienced staff. I bought my car from them and continue to have my car serviced there. More

by e.b.robison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to rate your Five Star Subaru service visit. Deion and our techs remain available for questions at 817-438-1700. We are here to keep you knowledgeable about your Subaru. Safe travels, Jake Ritter, Service Director

November 14, 2023

The service department diagnosed my problem and gave me all the details. They kept me updated with the progress. Everyone that I dealt with was patient, polite, informative, and made sure that I understood More

by olahouston1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan (loaner cars)
Report | Print
Nov 15, 2023 -

Five Star Subaru of Grapevine responded

Olahouston1958, Thank you so much for sharing your positive experience with Mike. We're thrilled to hear that the Five Star Subaru team took care of you, keeping you informed at every step. Don't hesitate to call 817-438-1700. We continue to be here for you. Take care, Jake Ritter, Service Director

November 08, 2023

Bought a Volvo and needed an oil change , They got Me in and out on no time More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Five Star Subaru of Grapevine responded

Cooper75067, We do our best to provide timely service visits at Five Star Subaru. Thank you for counting on us to keep your Volvo running well. Between visits, don't hesitate to call Mike, Dustin, or me at 817-438-1700. We are here to share our automotive knowledge. Safe travels, Jake Ritter, Service Director

November 07, 2023

Excellent customer service. I will never go to another Subaru other than Grapevine. They are great. More

by Jah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Five Star Subaru of Grapevine responded

Jah, We value the opportunity to help you care for your car at Five Star Subaru. Your loyalty is very much appreciated and we welcome you to reach Rex and our techs at 817-438-1700 between visits. Let us know how we can continue helping you enjoy your Subaru. Thank you, Jake Ritter, Service Director

November 07, 2023

Great service and usually fast for easy maintenance. Very attentive service personnel with your time in consideration. More

by Myraharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Five Star Subaru of Grapevine responded

Myraharrison, Thank you for your loyal support and for making Five Star Subaru your preferred dealership. Your kind words are greatly appreciated, and we're thrilled to be your go-to choice for automotive service. Reach us at 817-438-1700 with vehicle questions. We are here for you. Take care, Jake Ritter, Service Director

November 04, 2023

The service was great and the customer service was very helpful and professional. My sales person greeted me and chatted with me as well. Excellent experience More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Five Star Subaru of Grapevine responded

Jw, We are delighted to hear that you had a great service experience at Five Star Subaru. Our commitment to excellent customer service is paramount, and it's wonderful to know that you found our team to be helpful and professional. If you ever require further assistance or have any more feedback to share, please don't hesitate to reach out to 817-438-1700. Thank you for choosing Five Star Subaru! Best regards, Jake Ritter, Service Director

October 27, 2023

The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabin Sharon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Five Star Subaru of Grapevine responded

Ryanmurray1, Thank you so much for taking the time to share your fantastic feedback with us. We're thrilled to hear that you've had such a positive experience at Five Star Subaru. Our advisors and technicians take great pride in delivering top-notch service, and it's wonderful to see so many names on your list of recognition. We look forward to scheduling future appointments at 817-438-1700. In the meantime, enjoy your ride! Sincerely, Jake Ritter, Service Director

1
...
35
36
37
...
96