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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
941 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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941 Reviews of Five Star Subaru of Grapevine - Service Center
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April 03, 2023
I’ve waited for hours at other dealerships for a simple oil change. That's with an appointment. Here, I scheduled it, got in, got it done, and was gone in an hour. oil change. That's with an appointment. Here, I scheduled it, got in, got it done, and was gone in an hour. More
by KerryVelazquez
Employees Worked With
March 30, 2023
Very friendly and great service. Our 7 year old forester sparkles after car wash and oil change Our 7 year old forester sparkles after car wash and oil change More
by Ccharosbu
Employees Worked With
March 30, 2023
Michael O was the epitome of customer service excellence! He was more than our service advisor, He was our advocate . He was aware this car IS our job as an Oversize Load Pilot Car & texted us to keep us up He was more than our service advisor, He was our advocate . He was aware this car IS our job as an Oversize Load Pilot Car & texted us to keep us updated on the service expectations. Mike rocked this whole unexpected experience. Huge tganks to Mike O.! More
by Gigididit
Employees Worked With
March 27, 2023
Johnnie went above & beyond to get my car in for servicing. I was in and out & he made sure I knew how to get in touch with him while I waited. I love the service I get at Five Star Subaru in Grapev servicing. I was in and out & he made sure I knew how to get in touch with him while I waited. I love the service I get at Five Star Subaru in Grapevine, TX. Thank you for taking car of your customers. More
by d2davis
Employees Worked With
March 24, 2023
Welcoming, comprehensive, sincere, professional, compassionate, prompt, make me feel like the family and that’s great compassionate, prompt, make me feel like the family and that’s great More
by mcochran2949
Employees Worked With
March 23, 2023
I couldn't be more pleased by the service work and the treatment I receive each and every time I bring my car in. It's truly Five Star. treatment I receive each and every time I bring my car in. It's truly Five Star. More
by David C
March 23, 2023
Service was great. No issues. I would recommend this dealership to anyone I know. They are the best. There name is not only what is 5 star so is there service. No issues. I would recommend this dealership to anyone I know. They are the best. There name is not only what is 5 star so is there service. More
by madkor
Employees Worked With
Jose Zambrana
March 20, 2023
The customer service we received at the time of purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! My sons car has been in the shop for a week now with no input from them as to what’s wrong with the car. No diagnostic has been done on it and the service team has tried to push for us to go somewhere else. I mean, who does that? Pushing a paying customer out the door? Believe me, we would gladly go somewhere else after this mess but unfortunately there is much lower deductible on our extended warranty to bring the car to this dealership. I guess they forgot to mention, good luck on trying to get them to work on your car! I understand being busy and being backlogged but after a week of being in there it would be nice to at least have an idea of what’s wrong with it and if it will be covered under warranty. Not everyone has just another car to use lying around and no big deal that your other is in the shop! No, it’s very stressful not knowing how you’re going to get to work everyday. This just seems to me to be poor customer service, first trying to push someone out the door and second having to wait so long to at least get the diagnostic done so we know what we’re dealing with. More
by Sarahfelts36
Employees Worked With
Unknown
March 12, 2023
They are very timely and provide great service to their customers! They are the best. customers! They are the best. More
by Lee4814
