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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
962 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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962 Reviews of Five Star Subaru of Grapevine - Service Center
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February 19, 2022
Communication and friendly service set this dealership apart from all the others. I would not trust my vehicle repairs to anyone else. apart from all the others. I would not trust my vehicle repairs to anyone else. More
by diane.versocki
February 15, 2022
Mike did a tremendous job. Would give much higher than a 10 if I could. Would give much higher than a 10 if I could. More
by Lkmeyne
Employees Worked With
February 12, 2022
A major problem, once the manager was notified, was quickly and completely addressed. I am so impressed with the commitment to service by the service manager. Thank you 5 Star Subaru for identifying th quickly and completely addressed. I am so impressed with the commitment to service by the service manager. Thank you 5 Star Subaru for identifying the man necessary to take care of his customers. More
by David.williams
Employees Worked With
February 10, 2022
We’ve purchased 4 cars here within my family. I will never buy another car that’s not from 5 Star Subaru. never buy another car that’s not from 5 Star Subaru. More
by LINDSEY.KH825
February 10, 2022
Always professional courteous and the amenities second to none And the parts and service department know what they’re talking about and they know how to help none And the parts and service department know what they’re talking about and they know how to help More
by Subby
February 10, 2022
In and out as expected within stated timeline. The agent was prepared and courteous throughout the process was prepared and courteous throughout the process More
by PETE
Employees Worked With
February 07, 2022
Great service always professional and on time. Would not take my car any where else. take my car any where else. More
by Debrajoanne63
February 05, 2022
While my experiences at this dealership have always been professional, my most recent service was frustrating and disappointing. I brought my car in for regularly scheduled maintenance and also for concerns professional, my most recent service was frustrating and disappointing. I brought my car in for regularly scheduled maintenance and also for concerns about a "shimmying" that I had felt for two weeks. I wanted to get this addressed sooner, but the first available service time was two weeks out. It turned out that I needed repairs to my suspension. I was not given a firm date on when repairs would be completed (the estimate was two days from when I brought the car in) nor was I provided a car to use until the repairs were completed or offered a ride home. Instead, I had a call a ride service in order to get home. This dealership has handled most service needs with professionalism. However, my experience this time fell short of the quality expectations set by previous visits. When I am facing a pricy repair fee it would be great if the dealership could help me solve some of the foreseeable consequences of this problem, such as figuring out a way to get home or providing a firm date for when the work will be completed. More
by b_forester18
Employees Worked With
Anthony Pipkin
January 27, 2022
Professional and friendly service. I couldn't ask for better. My experience has been great. I will buy another Subaru in the next year. better. My experience has been great. I will buy another Subaru in the next year. More
by Alan
Employees Worked With
Other Employees :
Anthony Lombardo
January 27, 2022
I’ve never felt I was loaded up with unnecessary repairs or parts. Everything has been repaired to my satisfaction. or parts. Everything has been repaired to my satisfaction. More
by Evan
