Five Star Subaru of Grapevine - Service Center

Five Star Subaru is where I purchased my car. The service staff have always been so wonderful. Jason J was so helpful! staff have always been so wonderful. Jason J was so helpful! More

Prompt service thank you, Janson was very attentive. All the details were accomplished timely. Thu the details were accomplished timely. Thu More

It's clean, comfortable and they are very attentive to your needs. I was thankful for the charging station. your needs. I was thankful for the charging station. More

Excellent service department experience - thorough, good communication, couldn’t be faster! Very satisfied with the dealer. communication, couldn’t be faster! Very satisfied with the dealer. More

Grapevine Subaru has the best service department. I am always greeted right away and they perform my services thoroughly. They are always friendly. always greeted right away and they perform my services thoroughly. They are always friendly. More

Michael Ohanesian and the staff in the parts & service department are the flagship of professionalism, service and customer service. I’ve been taking my car there for a couple of years, experienced nothin department are the flagship of professionalism, service and customer service. I’ve been taking my car there for a couple of years, experienced nothing less than exceptional service EVERY TIME. Thank you for being a much needed bright spot. 👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 More

I was completely happy with the whole process from check-in, progress updates, quick check out, and shiny clean car to drive home in! check-in, progress updates, quick check out, and shiny clean car to drive home in! More

They did it again! Sean, service professional at Sam Pack Five Star Subaru, Grapevine, after hearing 5 words of my attempt to explain my concern began to smile, never interrupting me. When I finished my ba Five Star Subaru, Grapevine, after hearing 5 words of my attempt to explain my concern began to smile, never interrupting me. When I finished my babbling, Sean, whose demeanor is both kind and confident responded, “ I understand. We’ll take care of this”. He told me what “this” was clearly and concisely. I happened to mention another issue, with no expectation it could be addressed. I was blown away when Sean indicated, the service clinicians could address that issue as well! In addition to their kindness, these service professionals have a comforting and highly competent presence. Sean and his team delivered, BIG TIME! I don’t know how Subaru identifies and hires their service professionals. They bring to the table an interactive style that cannot be trained. Then there is extensive training that is seemingly uniquely Subaru! More

Our service advisor Sean was excellent. He explained everything very well. Not just the service items, but the "why" as well. Sean is very friendly and even remembered a few details about our day that w everything very well. Not just the service items, but the "why" as well. Sean is very friendly and even remembered a few details about our day that we had told him when we returned to pick up the car. More

It was my first time at this dealership/service. I am currently in DFW for business and needed an oil change. I received great customer service from Jason and left the dealership within an hour or less. currently in DFW for business and needed an oil change. I received great customer service from Jason and left the dealership within an hour or less. Thank you for the great service! More