Five Star Subaru of Grapevine - Service Center

Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially nice today! Thank you all for exceptional service! More

So far we have bought 2 Outbacks from this dealership and the service has been excellent. the service has been excellent. More

Grapevine Subaru provides great customer service. I was checked on twice while I waited for my oil change, tire rotation and multi point inspection. Everyone was friendly and cared about me having a I was checked on twice while I waited for my oil change, tire rotation and multi point inspection. Everyone was friendly and cared about me having a positive experience. Thank you very much! More

The dealership sets the performance bar! Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. Matt my Service Advisor is a consummate pro. Updated me and had very good product & parts knowledge. More

Great experience. Jeff gave me a senior discount and washed my Crosstrek. I did not get the mat for the back seat. When I bought it, it was missing. Jeff gave me a senior discount and washed my Crosstrek. I did not get the mat for the back seat. When I bought it, it was missing. More

This dealership’s service is outstanding. Two times the technicians went out of their way to help me select the service I needed, they worked to honor my coupon that offered the best deal, k Two times the technicians went out of their way to help me select the service I needed, they worked to honor my coupon that offered the best deal, kept me informed through the process and returned my car to me with a bright and shiny wash. Today Travis gave me options for my 60 mile service and I will consider and be back. All this and I called late afternoon and told them I was on the way with a seat belt the would not buckle. I had no appointment but the managed to get me in, address the problem and I got an oil change too. I was out the door in little more than an hour. More

My AC wasn’t working so I drove to the dealership. Antonio was my advisor. He made an appointment for the next day. When I brought my car in he explained everything. He was very pleasant, knowledgeabl Antonio was my advisor. He made an appointment for the next day. When I brought my car in he explained everything. He was very pleasant, knowledgeable and helpful. He put on the ticket that I needed my car back that day. It was finished by the afternoon. He even showed me a video of where the leak was occurring. More

Very good communication and explanations. Also they are prompt and the dealership is very clean. Also they are prompt and the dealership is very clean. More

They listened to the problem I had with the car. I received the best customer experience by answering my questions and concern. I received the best customer experience by answering my questions and concern. More

I went early for my appt. and was able to be worked in within a reasonable time. Thank you! The team did great. The best thing, however, was the female custodian who met my wi and was able to be worked in within a reasonable time. Thank you! The team did great. The best thing, however, was the female custodian who met my wife in the restroom just after my wife had received a heart monitor for testing. She was encouraging to my wife as she said she was a survivor, said she would pray for her, and gave her a hug. The personal touch of this employee was meaningful to us. More