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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,599 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,599 reviews
June 25, 2021
I had my C300 in service at Flagship Motorcars in Lynnfield. Excellent job! Highly professional, done with great time management and accuracy. Highly recommend Nathan Haugh as a Service Manager. Lynnfield. Excellent job! Highly professional, done with great time management and accuracy. Highly recommend Nathan Haugh as a Service Manager. More
by NATASHA VEKSLER
Employees Worked With
June 25, 2021
Excellent service. Nathan is profesional and very helpful to us. Thank you! to us. Thank you! More
by Sonia
Employees Worked With
June 25, 2021
June 24, 2021
The worst dealership I have ever dealt with in my 42 years on this Earth! I purchased a 2021 CLA250 4Matic ($1k over stick price) on 5/26/2021. I live in RI, so I had to wait four weeks to receive my re years on this Earth! I purchased a 2021 CLA250 4Matic ($1k over stick price) on 5/26/2021. I live in RI, so I had to wait four weeks to receive my registration. Flagship refuses to create a DMV Liasion position to handle their customer DMV needs, but employees people to sit and show you how to download Mercedes Me Connect, go figure. So as a customer from RI, you are forced to wait a very long time for your registration. Not to mention, they mail your RI registration to the Woonsocket location for processing even though the RI DMV website clearly states that dealer registrations need to be sent to Cranston only! I had to file a complaint via the RI DMV's website to unravel the nonsense that held up my registration. After involving two wonderful women in leadership positions at RI DMV, I finally got my car on 6/22/2021! I certainly earned a paycheck from Herb Chambers, sorry Stacy! Flagship's business practices of FORGET YOU, PAY ME are outdated, disrespectful, and unprofessional! Sales 101, you must build lasting relationships with your customers at all levels to generate a pipeline of sustainable new business! Your customers are your ambassadors, not just for Mercedes but for the Herb Chambers brand! My salesperson Craig was excellent! He is the victim of poor management and leadership that is in no way customer-centric. Herb Chambers should be very disgusted and ashamed. My review does not require a response from Paul McDaniels unless the topic is creating a more diverse, customer-centric experience at your dealership! More
by NWD
Employees Worked With
June 24, 2021
Had an issue with my vehicles door. Stephen Lopes was great checking me in and getting me another vehicle to use while they fixed the issue. Stephen also called me to let me know that the car had been f great checking me in and getting me another vehicle to use while they fixed the issue. Stephen also called me to let me know that the car had been fixed and provided me with a time when it would be ready. When I picked up my car it had even been washed! Great customer service More
by CMM
Employees Worked With
June 24, 2021
Nathan is a true professional his knowledge and service Nathan is a true professional his knowledge and service is superior he is one of the main reasons I come to Flagship for service. Nathan is a true professional his knowledge and service is superior he is one of the main reasons I come to Flagship for service. More
by Richard.a.califano
Employees Worked With
June 24, 2021
Paul McDaniel , the General Manager, has assembled a team who all do their job with the utmost professionalism and provide excellent customer service. I highly recommend Flagship Motorcars, you won’t be disa who all do their job with the utmost professionalism and provide excellent customer service. I highly recommend Flagship Motorcars, you won’t be disappointed. More
by Cheryl
June 23, 2021
