Flagship Motorcars of Lynnfield

Outstanding! Respectful and stress free. Once again, Sales Consultant, Sean Bresnahan used his expertise and product knowledge to help me purchase my newest Mercedes Benz. His due diligence, Once again, Sales Consultant, Sean Bresnahan used his expertise and product knowledge to help me purchase my newest Mercedes Benz. His due diligence, ability to listen, perseverance, and willingness to negotiate a sale that fit my needs financially through to fruition, are testaments to his professionalism. He paid attention and I appreciated that. I also appreciated being updated throughout the process. I highly recommend Sean Bresnahan of Flagship Motor Cars of Lynnfield to anyone shopping for a Mercedes. He certainly exemplifies the Herb Chambers commitment to excellence and customer satisfaction that is so evident once inside the dealership. I can’t imagine purchasing a vehicle anywhere else and couldn’t be happier! Thank you Sean, what a wonderful way to begin the new year. More

Excellent Dealership and Employees I was considering a RR as I have always wanted one, but have been an MB driver and customer at Flagship for 15 years. I had such a great experience I was considering a RR as I have always wanted one, but have been an MB driver and customer at Flagship for 15 years. I had such a great experience this last visit, and felt that the personal attention and care was 5 star. Phil Saissi was outstanding, he truly went above and beyond to make sure I had a great experience and also remained an MB client. I also worked with Franco, and he was a pleasure to work with, both are so genuine, and such an asset to MB & Herb Chambers. I highly recommend these reps and this dealership. More

Amazing service!!! Thank you Phl Saissi for such a VIP treatment!! I had a wonderful experience shopping for my new GLE-350 at the Flagship Motorcars of Lynnfield, Merce Thank you Phl Saissi for such a VIP treatment!! I had a wonderful experience shopping for my new GLE-350 at the Flagship Motorcars of Lynnfield, Mercedes Benz dealership. I was lucky to work with Mr. Saissi. He went above and beyond to help me find exactly what I was looking for and much more then I expected! He was thorough and knowledgeable about every option and spent time after the sale giving me a tutorial of all the special features in my new Benz. Handsdown the best service I've experienced start to end, specially when it is for such a special purchase. I really appreciate all of your efforts and thank you for treating me like family. Will definitely recommend and return here again All the best, Happy & Healthy 2019 More

Excellent customer service Sells person Awara Osman provided outstanding service from the time I walked in to dealership building unit the end .He helped me with everything eave Sells person Awara Osman provided outstanding service from the time I walked in to dealership building unit the end .He helped me with everything eaven he delivered car to my house.He went above and beyond.And as well as consiarge person Franco I believe was his name did outstanding job explaining about the car.And as well as Justin in finance did great job through my financial the loan. More

Bought a preowned vehicle from Paige I needed another vehicle (preowned) and I found the car on line at Flagship. I contacted them via email and Maria Pena responded immediately with car I needed another vehicle (preowned) and I found the car on line at Flagship. I contacted them via email and Maria Pena responded immediately with car information packets and setting up an appointment for me with Paige Babcock. Paige was excellent, when we arrived she was all prepared with the cars lined up, already running for heat since it was a cold night, and she was very knowledgeable about every detail and aspect of the vehicles as we went for test drives. We decided to purchase one of the vehicles and within 2 hours from start to finish we were walking out of the dealership with a purchased vehicle and plans to pick it up the following week. A fast, painless and great experience. I am always happy to work with Flagship Motors, this is my 4th vehicle I believe from this dealership and I'm always happy. There are others working there I have dealt with in the past and they are all very customer focused, helpful, and nice to work with. Thank you More

Excellent service! If you are looking to purchase a car from Flagship Motors in Lynnfield make sure you ask for Awara. He is the best very straight forward and will try If you are looking to purchase a car from Flagship Motors in Lynnfield make sure you ask for Awara. He is the best very straight forward and will try to get you the best deal. He went above and beyond and took care of everything i asked about my car. It was a pleasure working with Awara and I highly recommend him to anyone buying a car here. More

Great shopping experience Karl had been super super super helpful to find my 1st Mercedes! France's professional training was an extraordinary experience! Appreciate to Karl had been super super super helpful to find my 1st Mercedes! France's professional training was an extraordinary experience! Appreciate to both of you! Happy holidays! More

Disrespectful, lying, sarcastic I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield sin I am disgusted with the level of service I received from Flagship motor cars of Lynnfield. I usually go to Burlington but decided to try Lynnfield since it was closer to my home (big mistake). My experience was with Nathan Haugh (service manager) and Grace (service coordinator).Here is what happened. One of my tires is loosing air. I either needed it replaced or plugged. - I was constantly told I could not have a valet ride because my service would only be 45 minutes. I was also told that no valet was available and then when telling them I would get a taxi and that they were being ridiculous, one was readily available (they lied) -I was told 20 minutes for a pickup valet, and when I called after 20 minutes, they told me it would be an additional 30 mins (I was 3 miles down the road). If it wasn't for Grace's extreme attitude and lack of compassion, I probably would not be writing this. - When I arrived back after taking a TAXI, I heard another women in the waiting room complaining about the service she received as well. -Nathan was extremely disingenuous/sarcastic and told me to have a "happy afternoon". -The valet guy was hanging around doing nothing when I came back. I truly feel like Nathan and Grace told me no to the valet or told me it was going to be a while because they were getting a rise out of me. I was not wrong to be upset. I have been with BMW Peabody and Burlington Mercedes (Both Lyon-Waugh) for years; and they both have provided valet cars and even loaner vehicles if I needed them for express services. They would HAPPILY give me a ride anywhere for as long as I can remember..even when I was not old enough to take a loaner vehicle.They never treated me differently or with disrespect. If I had one positive thing to say about this dealership it was the valet gentleman who drove me the first time. He was extremely kind and treated me so nicely. I wish I knew his name. Otherwise, Flagship motorcars of Lynnfield put such a bad taste in my mouth, I would not even consider going to ANY Herb Chambers dealerships ever again. I will be spreading the word to my many friends and family as well. I hope upper management sees this so they can address the disrespect their service employees have to customers and figure out their policies on valet services and loaner vehicles. More