Flemington BMW

Sales, Service and Facility Excellence While I may test the waters for other makes and models, I end up returning to Flemington BMW to find Tom prepared as always to respond to any question While I may test the waters for other makes and models, I end up returning to Flemington BMW to find Tom prepared as always to respond to any questions. He is always up to date with information about the entire BMW line, pricing, and features, as well as what might lie on the horizon (eg, new model and/or financial incentives). Tom’s high level of competency, professionalism, and customer service remain key factors in my decision-making process. I recently leased my third vehicle from Flemington BMW and can say that I’ve been completely satisfied as was my friend, who was very pleased with my recommendation to shop there. The car was again delivered in immaculate condition and Tom followed up to check whether any after purchase issues or questions arose. The facility and staff really stand out from the crowd. More

Unbelievable service As the lease date for my previous BMW started to get closer, the anxiety started to build. Having to go through the process was not something I was lo As the lease date for my previous BMW started to get closer, the anxiety started to build. Having to go through the process was not something I was looking forward to. Until I reconnected with a BMW employee that I remembered stood out and was exceptional in service years ago, Michael Smeraglia. My husband and I contacted him and not only did he remember us from years before, but he took the reigns and got me an amazing car for an amazing price with the utmost amazing service. Along with David Santos, together they provided such a level of service that was above and beyond my expectations. They make the car buying experience on the same level as selecting a great pair of shoes, no hassle. I surpassed several towns including my present BMW location to work with these guys and I would do it again. I have found a new home in BMW Flemington. NO matter how long you have been with BMW, you have not experienced anything until you experience BMW of Flemington. More

Quality Service Service provided by Ed Kiley and the sales team are excellent. Mike Riccardi Jr. in the Service Department is fantastic, my wife speaks very highly of Service provided by Ed Kiley and the sales team are excellent. Mike Riccardi Jr. in the Service Department is fantastic, my wife speaks very highly of his demeanor, patience and focus on details. Mike Riccardi Sr. also provides great service. If you are looking for great service, quality, professionalism and price go to Flemington BMW. More

Probably The Nicest New Car Buying Experience Ever! I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always bee I lease a new car every 3 years and always have so at 58 years old I have plenty of experience of the purchase and delivery process. It has always been obvious to me as I bought progressively more expensive cars that you seem to get what you pay for as far as customer service is concerned and so far at least the best experiences I have had have been with Infiniti (2 cars) and now BMW (3 cars). All that said the winner must be Flemington BMW. This is the first time I have purchased from this dealer and the process was very efficient, friendly and most importantly unpressured. I prefer to do all the "negotiating" over the internet and then just go in and sign the order (I always order a custom build) once the deal is done. Because of that my initial contact was with Noha Amin who was extraordinarily helpful as we went "back & forth" on the deal. There were a few glitches as BMW Corporate's site didn't seem to communicate my build properly to the dealership and in fact their site can be quite confusing but Noha worked through it with me patiently and we got there in the end striking what was in my opinion a very fair deal for both parties. I certainly appreciated the transparency as every question I asked about the cost of money, residual, cap cost, inception fees etc. was answered promptly and without ambiguity. I didn't get quite everything I wanted and hopefully if I did my job right nor did they but at the end of the day I was very happy and I assume they were too. When completing the paperwork to order the car I briefly met with Vince Dillon and Rebecca Kosar both of whom took care of what needed to be done quickly and painlessly. At that point I was introduced to Michael O'Connor who would take care of me through the rest of the process. There was some confusion over the lease payment that I didn't notice until after I left the dealership but when I queried it with Michael it was resolved completely to my satisfaction within 15 minutes. So, fast forward six weeks to today when I collected the vehicle (during the interim period Michael kept me well informed of the status of my build). This really was an outstanding experience. Michael took pains to encourage me to carefully examine the vehicle for as long as I wanted to ensure everything about it was satisfactory. No pressure at all. The paperwork was all prepared and a few signatures later I was off to see Rebecca to complete the "legal" part of the lease process. Prior to that Michael explained several additional options I could have loaded into the lease (wheel and tire insurance and the suchlike) but was very clear that these were completely optional and I wasn't under any pressure to buy them. This is the point at which the last BMW dealer I dealt with lost my future business as they were almost obnoxious in pressuring me to buy something I didn't want and no doubt on which they make a handsome profit. Not so on this occasion so kudos to Michael and the dealership for their "soft sell" approach which caused me no discomfort at all. Okay, they may have lost a few bucks on the additions but they will sell me another car as a result which is a sound long term view. After a few quick electronic signatures with Rebecca I was back with Michael for the most comprehensive and knowledgeable explanation of the car and its systems I have ever had including him programming various controls, pairing my phone, setting up the free satellite radio and much more. At the same time I returned my old lease vehicle which was inspected while Michael was taking me through the new vehicle without any fuss or wasted time on my part. So, this evening I am a very happy bunny with a beautiful new BMW X5 5.0i in the garage and a residual feeling of being treated with warmth and respect by everybody I met at Flemington BMW. What a shame that seems to be so rare these days even when you are spending enough to buy a small house in some parts of the US! Again, this is a great dealership with great professional people that are all a pleasure to interact with AND they will work with you to craft a very nice deal. Doesn't get much better than that! In summary I highly recommend Flemington BMW and will certainly be seeing them again assuming I lease another BMW in three years time. More

A pleasure to work with In 2002 we bought our first BMW and loved it!! Now three years later we found ourselves back in the BMW showroom and bought our second BMW. Both tim In 2002 we bought our first BMW and loved it!! Now three years later we found ourselves back in the BMW showroom and bought our second BMW. Both times we worked with Bill Hinton and could not have had a more positive experience. He is friendly, yet professional and totally knowledgeable about all of the BMWs I looked at. Since I was unsure about which series I was interested in, he was patient and continued to show us cars until I finally decided which one I wanted. In the past three years when I brought my car in for scheduled service, Mike Riccardi, Jr. was a pleasure to work with. I have never experienced the care and consideration working with a dealership that I found at Flemington BMW, both in sales and service. I am sure this is only the second of many BMWs in my future. More

Best BMW dealership around I've owned BMW cars for over 25 years and dealt with dealerships all over the country. I actually drove 4 hours to Flemington because I was treated r I've owned BMW cars for over 25 years and dealt with dealerships all over the country. I actually drove 4 hours to Flemington because I was treated rudely another BMW dealership. I could not have had a more pleasant experience at Flemington BMW. Their price was much better than the other dealerships in the area. JR and Rebecca handled my transaction flawlessly. After buying my X5 there, I would never think of going anywhere else to buy or service my car Thanks so much JR and Becca More

Purchase of M4 Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did e Recently i took delivery of my new BMW M4. As you can imagine this was a really fun day for my wife and i, and the great staff a Flemington BMW did everything i could have hoped for to make it a great experience. Our sales person Kristal Lewis and Vince helped us order exactly what we wanted, shared important facts about the M class cars and gave us a better price than any of the other dealers we visited. Perhaps most important, Kristal, and Vince were always available to answer our questions and make us feel at ease that the car would be built exactly as we expected. This is the second car we have purchased from Flemington BMW. We just purchased an X4 from Kristal, Vince and Flemington BMW team in December 2014. So needless to say that great experience led to this second sale. Everything from price through delivery of the car was first class and made Linda and i feel as if we were the only customers in the building. We are very happy with both cars and tell all of our friends what a great experience we had. More

CPO purchase Greg Eckert was our sales person, he was very experienced and knowledgeable of the brend, he also had great customer relation skills. Our purchase was Greg Eckert was our sales person, he was very experienced and knowledgeable of the brend, he also had great customer relation skills. Our purchase was very nice and smooth, we definitely would recommend him and do business with him again. More

Great experience There was no doubt that the BMW 528i was the car for me, after I took the car for a test drive. The car is so advanced technologically. It can practic There was no doubt that the BMW 528i was the car for me, after I took the car for a test drive. The car is so advanced technologically. It can practically drive itself. The sales people Tony and Tom were so knowledgable and friendly. The customer service I received was above and beyond. Tom hand delivered my new car to my home, and spent over an hour setting up my phone, navigation, bmw assist and more. More

Back to BMW Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most i Working with Bill Hinton, we were able to find a great used 328xi to fit our needs, wants, and budget. Bill and his team were professional and most importantly LISTENED to best serve our needs. The result was leaving Mercedes Benz and coming back to BMW. I offer Bill my highest unqualified recommendation as a sales professional. More