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Flemington BMW - Service Center

Flemington, NJ

4.9
790 Reviews

790 Reviews of Flemington BMW - Service Center

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March 12, 2025

As always, extremely happy with everyone at Flemington BMW. I was sick, couldn’t drop my car off. Between Deborah and Trina, they made arrangements for my car to be picked up and leave me a loner. Greatly More

by felicia_mcgrath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trini Stelz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debra Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Ferry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Fleming, mechanic
Mar 12, 2025 -

Flemington BMW responded

Felicia, we're delighted to hear that Deborah, Trina, and Dan provided such exceptional service during your recent experience with Flemington BMW. Thank you for the kind words about our team! We hope you're feeling better soon and are here whenever you need us.

March 12, 2025

Laura is great at her job and really cares about your experience at the dealership. I've had a few tricky things to work on and she found a solution that exceeded expectations both times. I'd buy from More

by Eric.dahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Flemington BMW responded

Eric, we're delighted to hear that Laura provided such exceptional service at Flemington BMW! Thank you for your kind words and continued trust in us. We look forward to assisting you again in the future!

March 10, 2025

I was a new customer that purchased my car from a different dealership. She answered all my questions and provided great service. More

by cciraco532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N. Tabora
Mar 10, 2025 -

Flemington BMW responded

We're delighted to hear that you received excellent service at Flemington BMW, even as a new customer. Thank you for sharing your experience with us!

March 04, 2025

Laura is great. Got my car fixed very fast and answered all my questions. Thx More

by Lena
Recommend Dealer
Yes
Employees Worked With
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Flemington BMW responded

Lena, thank you for choosing Flemington BMW. Laura will appreciate the shout-out!

March 03, 2025

Flemington BMW a little far from my location, but the service they are providing is exceptional. Laura Varga is always ready to do whatever it takes to get the work done. Laura consistently demonstrates More

by Shokhida G.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cavanaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Girum Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Flemington BMW responded

Thank you for making the trip to Flemington BMW and sharing your experience! We're delighted to hear that Laura provided exceptional service. Your feedback means a lot to us!

March 03, 2025

Laura is attentive, cheerful and informative, makes realistic predictions about how long it will take to service my car, and followed up immediately with her offer to have a fellow employee who is the More

by anniedear17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Flemington BMW responded

It's wonderful to hear that Laura provided such attentive and informative service at Flemington BMW. We're glad she made the process smooth for you, including helping with the My BMW app. Thank you for sharing your experience!

March 01, 2025

Flemington BMW ‘rescued’ my vehicle from another BMW dealership that unethically tried charging for unnecessary parts and services covered under warranty. Flemington’s service and communication is top n More

by John.carter07960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Varga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Flemington BMW responded

Thank you for sharing your experience with us, John! We're delighted to hear that our team at Flemington BMW, especially Laura, provided top-notch service and communication. It's great to know our concierge loaner/pickup service was convenient for you as well. We look forward to serving you in the future!

March 01, 2025

I brought my car in for a new battery and tires and alignment. When I picked my car up there were 2 alarms going, one for the front right light and one for the left. Why would they return my car like More

by lisa.phillips23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Lotufo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Flemington BMW responded

I'm sorry to hear about the issues with your car after service, Lisa. It sounds like we missed an important step in ensuring everything was functioning properly before returning it to you, and I apologize for any inconvenience this caused. We would appreciate the opportunity to address these alarms and make things right for you. Please feel free to reach out at your convenience so we can assist further. Thank you, Diane Barry - Service Manager - (908) 788-2691 ext. 4012

February 28, 2025

The Car Service area could use some improvement on their scheduling, intake process and general empathy on their customer interaction. The maintenance on the car was perfect. More

by Hprbpk6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Lotufo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Flemington BMW responded

Thank you for your feedback. We're glad to hear the maintenance was perfect, but we apologize if our scheduling and intake process fell short of expectations. We appreciate your insights as they help us improve our service quality and customer interaction. If there's anything else you'd like to discuss, please feel free to reach out at any time. - Diane Barry - Service Manager - (908) 788-2691 ext. 4012

February 28, 2025

Make you stand around and wait to drop off and pick up your car for no apparent reason. Also got my car back dirty and with a scratch. More

by Huggins060504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know as the person that texted me was not there when I dropped off or picked up my car.
Mar 06, 2025 -

Flemington BMW responded

It's disappointing to hear about the extended wait and the condition of your car upon return. We strive for efficiency and care, so this feedback is concerning. Please reach out to us directly so we can address these issues and make things right for you. Thank you, Diane Barry - Service Manager - (908) 788-2691 ext. 4012

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