Fletcher Jones Audi

Exceptional facility and top notch salesman I live in Michigan, and purchased very first Audi Q7 from ravinder. From start to finish my experience with ravinder and dealership was exceptional. R I live in Michigan, and purchased very first Audi Q7 from ravinder. From start to finish my experience with ravinder and dealership was exceptional. Ravinder went over all the features my new Q7 came with and made sure i knew everything about the car's new technology before my long drive to Michigan. He followed up with me next to day to make sure i arrived OK and if there were any problems with my car or if i need any tutorial for new technology. Also no one has ever done this to me, but i remember when i was initially talking with ravinder on phone and i told him that i am looking for 7 seat SUV ( Q7) because i have newborn in our family, he bought me a gift for my daughter which he hid in a glove box and i never expected that, this level of customer service and going extra mile to keep his customer happy shows how dedicated and passionate he is about his job. If i only i could have known about ravinder earlier!! I am planning to buy another Audi from him around thanksgiving. I highly recommend ravinder and fletcher jones. More

repair of convertible top liner I was happy that Dave Donnelly (service manager) was able to have Audi pay for the parts and I only had to pay for the labor I was happy that Dave Donnelly (service manager) was able to have Audi pay for the parts and I only had to pay for the labor More

Great experience as a first time Audi buyer This was my first time purchasing an Audi, and as a result my first real experience with Fletcher Jones Audi. The sales individual I worked with, Man This was my first time purchasing an Audi, and as a result my first real experience with Fletcher Jones Audi. The sales individual I worked with, Mandi Mancilla, was great. I was interested in an A5 coupe and they only had two in stock, which were both located off site at their service center location. Mandi drove us over there to look at the vehicles and take a test drive. She was very informed of the features and specs of the vehicle and answered all our questions. She was also very helpful and patient when we were exploring color options, and even offered to do a dealer trade if needed to get me the exact color combination I wanted. I went back the next day to purchase the vehicle, and the process was very smooth and quick. The finance individual I worked with (Roy) was also very friendly and helpful. There were no surprises (which I appreciate) during that process, and everything was exactly as agreed upon beforehand. Mandi also took time to show me the basics of the vehicle and some of the features before I drove off after purchasing. Everyone I interacted with was extremely friendly. I would highly recommend Fletcher Jones Audi if you're looking for an Audi in the Chicagoland area. More

Responsive service Service team was responsive and helpful. Just didn’t like how my car was left when I picked it up yeterday. All items that I had on the floor were put Service team was responsive and helpful. Just didn’t like how my car was left when I picked it up yeterday. All items that I had on the floor were put on the seat. They did clean the car but I had sand on my back seat and didn’t clean that. Looked like a pretty rush job. I wasn’t charged for my service so not overly concerned but thought I would point out. More

Channing killed the buy experience Channing was a delight. He listened to what we said and was able to get us the car we wanted. I'd 100% recommend Channing to anyone looking to buy a c Channing was a delight. He listened to what we said and was able to get us the car we wanted. I'd 100% recommend Channing to anyone looking to buy a car. Plus he loves dogs so you know he's a good guy More

Exceptional! The service, attention to detail, and overall customer experience is truly exceptional. i have never had a bad experience at Fletcher Jones - from car The service, attention to detail, and overall customer experience is truly exceptional. i have never had a bad experience at Fletcher Jones - from car purchase to any and all services provided. More

Best car buying experience!! walked in with no intention to buy new Audi, but it all changed when i was greeted by salesman ravinder, who took time write own what i needed in my n walked in with no intention to buy new Audi, but it all changed when i was greeted by salesman ravinder, who took time write own what i needed in my new car and he was really patient with me through out the process. He is kind, courteous, professional and honest and made my car buying experience fun, and hassle free. I hate negotiation and hate back and forth like typical salesman do. I told ravinder what my budget was and he went and worked with his manager to get me best deal ever. I highly recommend ravinder for your next car purchase. More

Service review Dealership was clean, accommodating and easy to manage. Staff was friendly and helpful. I had an enjoyable visit. Rudy kept me informed on status of Dealership was clean, accommodating and easy to manage. Staff was friendly and helpful. I had an enjoyable visit. Rudy kept me informed on status of car. More

Best price and Experience I bought 5 Audi's in the past and this is my 6th new Audi and i am very happy with the Ravinder service, he is really customer focused his willingness I bought 5 Audi's in the past and this is my 6th new Audi and i am very happy with the Ravinder service, he is really customer focused his willingness to go above and beyond to keep me happy was phenomenal. I live 30 miles from city and purchased my 5 Audi's from dealership in suburbs close to me in the past. My trip to Fletcher Jones Audi in Chicago was painful due to the traffic but Ravinder made my trip worth every mile, from the phone conversation we initially had to the time we walked in the dealership not only he was very attentive to my he was also very attentive to my kids and my wife. We bought car on Saturday this week and people who detail cars were short staff, Ravinder, cleaned my car himself and detailed it perfectly which i am sure he didn't have to!! From sales to finance my experience was 5 star. I am definitely coming back to Ravinder for my and my family next Audi purchase. More