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Fletcher Jones Motorcars

Newport Beach, CA

4.7
2,386 Reviews

3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,386 reviews

September 20, 2018

Fast and reliable service I had an appointment for a smog check. It was done immediately; I spent less than 1 hour at the dealership (including a complimentary car wash which I More

by wscls550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review. We are happy to hear that Peter was able to complete the smog check in such a quick manner. We look forward to welcoming you back on your next service visit. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

Service Experience Excellent dealership Service Manager and Service Technician/Advisor.professional courteous very knowledgeable .A delightful painless experience Servic More

by Kris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Draper, Bob Evans, AJ Gennock
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Kris, Thank you for the great review and feedback with Bob, Rob and AJ. We are delighted to hear that your experience was painless, warm and caring. Our team looks forward to providing you with exceptional service each time you come in. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

2019 E300 WOW Factor! Paul Gulo and his team ministered the most beautiful marriage I’ve ever had in my life yesterday at Fletcher Jones Mercedes! While Paul ministered the More

by 2019chelston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A, David Varjoy, Joey Gulo, Paul Gulo, Katelyn Truong, Chris Gulo, Dave Gonzalez, Shaun Graef
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Chelston, Congratulations on your new Mercedes-Benz E Class! We are thrilled to hear about your over the top experience with Paul and the rest of the Fletcher Jones family. We are happy to have in the family of preferred owners and look forward to serving you with an exceptional experience throughout your ownership. Kind Regards, Trevor Thornley Guest Relations Manager

September 20, 2018

repair My service rep. was thorough and the repair was done on time. the loner c Mercedes was very comfortable to drive. everyone was very helpful. More

by feline2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 20, 2018 -

Fletcher Jones Motorcars responded

Hi Feline2010, Thank you for your recent service. We are happy to hear that Randy provided a very thorough service. Our team looks forward to serving you again at your next service interval. Kind Regards, Trevor Thornley Guest Relations Manager

September 19, 2018

Exceptonal Honest Service I have experienced exceptional service at Fletcher Jones Motorcars. My service advisor, Randy Lemus, is an experienced professional and someone who’s More

by carheart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 19, 2018 -

Fletcher Jones Motorcars responded

Hi Carheart, Thank you for the 5 star review and sharing your great experience in service with Randy. Our team truly appreciates your business and will look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 19, 2018

Excellent service! Competitive price for the new Mercedes! Pon did and excellent job and the whole process went very smoothly. The customer service was excellent and v More

by NIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pon Shen
Sep 19, 2018 -

Fletcher Jones Motorcars responded

Hi Nik, Congrats on your new Mercedes-Benz! We are happy to hear that you had a smooth experience with Pon and our Sales team. Have fun on the road ahead and we look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 17, 2018

Very good Upon arrival my wife had to wait 35 minutes for her car to be brought up to the front. This was after we were already notified that the care was read More

by xcelmech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Sep 17, 2018 -

Fletcher Jones Motorcars responded

Hi Xcelmech, Thank you for your recent experience and please accept our apologies for the wait time at pick up. I would like to follow up on your experience if you may contact me directly at 949-718-3175. Kind Regards, Trevor Thornley Guest Relations Manager

September 16, 2018

Best Customer Service Ever!!! I have always had the best experience buying cars at Fletcher Jones. Everyone is professional, friendly, helpful, they make buying a car fast and pain More

by JDB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, James Haim Sarvey, Han Leef
Sep 17, 2018 -

Fletcher Jones Motorcars responded

Hi JDB, Thank you for the exceptional review and feedback on your experience with Ihab, James and Han. We are delighted to have been able to make each of you purchases a truly seamless experience. Kind Regards, Trevor Thornley Guest Relations Manager

September 16, 2018

Excellent No waiting time period. Excellent customer service and professionalism. My Rep. Randy Lemus has been consistently awesome over the years. He knows hi More

by mercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 17, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star review and stellar feedback on your experience with Randy in service. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

September 16, 2018

Buying pre owned Mercedes Kamran is great... treats us like family... we have bought our last 4 Cars from him.... I can say enough great things about him.... ausume ?? More

by SandiRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris kameran assistant , Kamran Tabesh, Shadi Moghadam
Sep 17, 2018 -

Fletcher Jones Motorcars responded

Hi Sandi, Congrats on your most recent purchase and thank you for sharing your 5 star experience with Kamran. We appreciate your business and look forward to working with you again. Kind Regards, Trevor Thornley Guest Relations Manager

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