Fletcher Jones Motorcars

I have had some truly horrific experiences at car dealerships, so I was dreading going to F-J. Especially because their tactics were rather transparent - an appointmant maker hounded me until I cave dealerships, so I was dreading going to F-J. Especially because their tactics were rather transparent - an appointmant maker hounded me until I caved in. But, you know what? I woudn't have caved unless I was ready to. We made an appointment. I had some idea of what I wanted, and how much I wanted to pay for it. Yes, they have an off-site lot that they drag you to. Their inventory is overwhelming, and begs the question - database, anyone? But, you know what - I was able to see all the colors in natuural light, and see all the options before fiddling around in a database, and I was able to get through to the Associate what I really was/wasn't interested in. I was also able to see that they sure had alot of cars to move - which gave me hope that I could get them down to my $. Somethign I noticed though, which I haven't really seen anywhere else - an impeccably arranged back lot. It sounds weird- but too many of these back lots have double-and triple parked cars, associates waste crazy amounts of time looking for keys, etc. This was like Martha Stewart had just come though. When we went back to the main office, the negotiation dance began. Since I had done my research I knew what $ I was aiming for, and I knew I would walk if I didn't get it (Yup - I'm a walker-outer). The manager and the Associate were pleasant, non-judgmental, and really worked with me. I was surprised, considering past experiences I've had at Toyota, Honda, Volvo, Lexus, Acura, Infiniti and other MB dealerships. Sure, it took time. Sure, it took several bites of the apple. At one point I left and had lunch. Still, all told I was in and out of there and had lunch in about 2 hours. The car prep took less than an hour - a record of all the dealerships I've been to. I was impressed. I wound up with the car I wanted, without pressure to add bells/whistles, as quickly, efficiently and respectfully as possible. That last point is important - I am a woman, and used to car dealerships being jerks to women. These guys weren't. I'm sure they have their off moments, but I had nothing but a good experience. I will go back there in a few years for the next car. More

Rating would have been better if the people I made the appt with were there. Not sure who's fault it was, but after phone call confirmations, they were not there when I came in on time. However, everythin appt with were there. Not sure who's fault it was, but after phone call confirmations, they were not there when I came in on time. However, everything turned out fine. I would especially like to compliment Justin, who showed me how everything works on the car. He is an asset to your dealership. They said the car was getting "detailed" but it looked like they just wiped it down. I noticed today in the daylight that the car mats look grey when the inside is tan, seems odd. Can't wait to get the free car washes !! More

I truly appreciated once again the level of customer engagement and attention Brandon Freddie provided in getting a vehicle that met most of my desires (my fault here since I wanted 2012 stock) and all engagement and attention Brandon Freddie provided in getting a vehicle that met most of my desires (my fault here since I wanted 2012 stock) and all of my needs in a timely and cordial manner. Brandon put together a good deal for both of us and Feddie knew all of the systems backward and forward. TO cap it off, Angel broke the paradigm for finance people in that she knew the "after sale products like warranty and insurance" but didnt try to "ram anything down your throat" just help you understand the options and not make the process a marathon event. Great customer interactions, fair price, great product and a pleasant overall experience is why I saved FJM as the last stop (I always look around to be an informed buyer) on my car shopping this time and then bought there because in the end you never disappoint me --(not to mention the airport parking which I use EXTENSIVELY). More

This is the first time I walk in to a dealer and drive out my new car within 2hours. Very Happy and 110% Satisfy with the great job Frank help us to close the deal. This is the first time we met Frank an out my new car within 2hours. Very Happy and 110% Satisfy with the great job Frank help us to close the deal. This is the first time we met Frank and he already knows what we want. More

James and Matt were great to work with! They went way above and beyond my expectations! a totally easy and smooth transaction on my lease turn in and new car pick up. I highly recommend James and his s above and beyond my expectations! a totally easy and smooth transaction on my lease turn in and new car pick up. I highly recommend James and his staff! More

This is the second car that I have Leased thru Fletcher Jones this year. My experience from the first lease made me come back without even looking at another dealer. They have found such a unique way of ap Jones this year. My experience from the first lease made me come back without even looking at another dealer. They have found such a unique way of approaching their clients. (Be honest and straight forward) From walking on the property to my inital contact with their staff it was such a great experience. They have built loyalty and my trust. John and Paul followed up with me promptly and answered any questions I had, and made sure that I was satisified with the process and not settle for anything less than the best. I drove off in my brand new E350 Sport and Wow I gotta say i look good in that car. Thank you all at FJ Mercedes and I will be back when I am ready for a new car. More

I have leased four Mercedes vehicles in the past and to be honest I was really looking at BMW and other manufactures. I went to these other dealerships prior and may last visit I went to Mercedes. I was be honest I was really looking at BMW and other manufactures. I went to these other dealerships prior and may last visit I went to Mercedes. I was determined to not buy a car until I visited each location and again I was probably going with another vehicle manufacturer. When I showed up to the location, around 7:30pm, I was greated by Pon Shen. He was extremely knowledgable and very easy to work with... to make a long story short- He and the entire crew of Fletcher Jones stayed past 10:00pm to make sure I was not only sold on the car, but that the car was washed and detailed prior to leaving. The City of Newport Beach, makes Flether turn the lights out at 10:00pm so Pon, my wife and I, finished everything up in the dark so to speak. I kept telling him that we can finish up tomorrow and he continued to stay it wasn't a problem... Wow! He never rushed us and he and the entire finance department couldn't of made us feel more relaxed. When I went back a couple of days later to pick up some items left inside my trade-in I was again greated by Pon with a bag of my items left. He introduced me to Matt Rhoads who again spent a lot of time going over all the new features of my new vehicle. I would recommend them to anyone I come into contact with and Fletcher Jones needs to give these guys a raise! More

James Sullivan is the best you have because he is very subtle when he sells and he sells his personality and builds trusts with his clients. He does not just sell the car right away. He makes the buyer subtle when he sells and he sells his personality and builds trusts with his clients. He does not just sell the car right away. He makes the buyer feel comfortable which sells himself and Fletcher Jones. I have also noticed he hires young people and molds them and trains them the right way so they become great at sales. His team also respects him like no other sales man I have seen. Also the follow up is great and the service is first class. Thank you, Stephan Kachani More

The best service by far. Super helpful and made the process of leasing a car very easily. Tommy and Jason made my first time experience @ Fletcher Jones Motorcars very enjoyable. Highly recommended! process of leasing a car very easily. Tommy and Jason made my first time experience @ Fletcher Jones Motorcars very enjoyable. Highly recommended! More

I have to start by saying that I have never had a need to post reviews on similar sites, but out of concern for my fellow consumers, I thought it would be wise to raise the red flag. I can say that I have post reviews on similar sites, but out of concern for my fellow consumers, I thought it would be wise to raise the red flag. I can say that I have had nothing but incredible sales experiences at Fletcher Jones! However, in hindsight, I wonder now if they are able to cut such great deals because they criminally rip people off in service. For starters, I had purchased pre-paid maintence with my C300, but oddly enough, everytime I went into the dealership to get my car serviced, they couldn't find the prepaid maintenance package in the system. I had to repeatedly dig up paperwork and they were condescending and rude towards me everytime. They sent me on a wild goose chase with MBUSA to straighten out the matter, however, MBUSA informed me that this was the dealership's error. But it gets better... My A/C system stopped cooling and I brought it to Fletcher Jones for repair. They checked out the system and I received a call from my service advisor telling me that it would cost me $1,000 to repair...They claimed that a rock punctured the condenser and therefore was not under warranty due to user error...Strange because if you know cars, you know that the condenser is up by the dashboard...How would a rock get all the way up there?? So I declined the repair and took my car to Rusnak Arcadia...another certified Mercedes-Benz dealership. They replaced the condenser without question, claiming that the part was indeed under warranty due to manufacturer default and there was no damage to the condenser. I have the paperwork notations to prove it...Service managers at Fletcher Jones are outright crooks, taking advantage of the people who rely on them. More