Fletcher Jones Motorcars

James Sullivan, Brian Taber and the rest of the Sullivan Team deserve 10 stars. I've purchased 3 Mercedes from MB of Escondido, 8 miles from my house, and decided to take a trip to Newport Beach (51 miles) Team deserve 10 stars. I've purchased 3 Mercedes from MB of Escondido, 8 miles from my house, and decided to take a trip to Newport Beach (51 miles). I knew what I wanted and knew what I could spend on a pre-owned Mercedes. Obviously most dealerships can massage the numbers to meet your goal, but the true difference is that Fletcher Jones Motorcars has an absolutely phenomenal business model and their pre-owned cars are as close to original condition as possible and there is NO dealership out there that offers pre-owned cars anywhere in the same condition. My wife loves her car and a personal thank you again to the Sullivan Team...the dealership is amazing and unlike any other I've ever been to. Now I know why I see so many Mercedes in San Diego have the Fletcher Jones license plate covers........MB of San Diego, MB of Escondido and Hoehn MB....please take the time to visit this dealership and see the difference in their pre-owned cars, your customers deserve better... More

I bought my 6th Mercedes from this dealership yesterday. They have excellent Customer and Sales services. They are very friendly and professional. I am highly recommended James Sullivan sales team. They have excellent Customer and Sales services. They are very friendly and professional. I am highly recommended James Sullivan sales team. More

I am a first time client to Mercedes Benz. Turning 30 this year, I made a promise to myself to get that dream car that I have been turning my neck for every time I would see it drive by. I received Tommy this year, I made a promise to myself to get that dream car that I have been turning my neck for every time I would see it drive by. I received Tommy Tran's contact through my close friends who have also bought their cars through him. When I had first contacted Tommy, it was summer of 2011. He didn't haggle me to buy immediately nor gave me any pressure. He was more concern of getting to know me as an individual to give me knowledge of which car would best suit my interest and my lifestyle. Being a first time buyer of a luxury vehicle, I waited until I was ready to purchase- which is summer of 2012. I finally allowed Tommy and his team to assist me with purchasing my first Mercedes Benz!! I went with the E550 coupe of which Tommy bent over backwards to help me with the best rate. I am a pretty indecisive person and I'm sure I was pretty challenging, I can't put into words how I felt when Tommy handed me the keys to my car. I left Fletcher Jones Newport knowing that I not only have my dream car but I've also made amazing great friends! More

From the moment my husband and I walked onto the lot we were greeted professionally and with a friendly personality from Mr. Caposio. He walked us threw and explained all the models and features. Didn't were greeted professionally and with a friendly personality from Mr. Caposio. He walked us threw and explained all the models and features. Didn't take us long to decide which car we would love to have, our trade in and financing was handled timely and proficiently as well with the help of Mr. Blumenthal. Within a very short time we drove off with our C300 and absolutely love it. We love the quality of a Mercedes but it's the Fletcher Jones, Newport Beach, CA OUTSTANDING customer service that will keep us coming back for many years to come. Tony & Wendy Fernandez More

Joey & Angel were both GREAT. Knowledgeable informative and friendly. Detailing on the car could have been better. Also Dan who delivered the car was very nice but was somewhat lacking re al informative and friendly. Detailing on the car could have been better. Also Dan who delivered the car was very nice but was somewhat lacking re all the benz's many functions & programming. M More

Very friendly and accommodating. I am very happy with this dealership and overall quality and excellent service.That's why I am not interested in switching to another brand or dealership! this dealership and overall quality and excellent service.That's why I am not interested in switching to another brand or dealership! More

I recently picked up my new SL. I have purchased 4 cars I recently picked up my new SL. I have purchased 4 cars from Thomas Carnavale and could not be happier. He is the most knowledgeable and responsive I recently picked up my new SL. I have purchased 4 cars from Thomas Carnavale and could not be happier. He is the most knowledgeable and responsive saleman I have ever worked with. He kept me informed during the entire process. I ordered the car a while ago and he was very knowlegeable about which options he felt I would like. Thomas was on vacation so Andreas was responsible for delivering my car. Andreas is not only the most knowledgeable Mercedes person I have ever met he is personable and makes the process fun. He apparently has studied every detail of the car and had preprogramed most of the features to fit me. His explanations were so thorough that I found the manual to be redundant. I would recomend that everyone have Andreas deliver their new car. More

Overall, we are pleased with our leasing purchase with Fletcher Jones,however, we do have a concern about the trade in allowance that we received on our very clean 2002 Mercedes Benz C240. When we made Fletcher Jones,however, we do have a concern about the trade in allowance that we received on our very clean 2002 Mercedes Benz C240. When we made the purchase we were really not ready on that day to complete the deal so we didn't look up the value of our trade in the Kelly Blue Book. Our car was in excellent shape, under warranty still and serviced regularly at your dealership on time. When our friends asked us about our car(they all knew it and how good it looked and ran) they were shocked at the price we said we had been allowed by your dealership. So, we looked it up in the Blue Book and we found out that we received about half of the value of the car in trade. We also put down $3,000 of our own money. We were very disappointed to find out that we had not received a fair price for the car. It makes a difference in how we rate the dealership now. We feel as though we have been taken and this is not a feeling we wish to have . The general manager has been notified of our discontent and at this time, we know it will affect our purchase or leasing transactions in the future. We would like to come away from this experience with good feelings but, that is very hard to do when the matter has not been resolved as of today. We are hoping that something satisfactory can be worked out so that we can resume the feelings we had of trust and faith in your ability to give your repeat loyal customers, satisfaction. Sincerely, Andre and Maureen Saati More

From the moment you walk into the Fletcher Jones dealership you are greeted with a warm welcome. Service was excellent from the inital contact, to test driving vehicles, to negotiations and final p dealership you are greeted with a warm welcome. Service was excellent from the inital contact, to test driving vehicles, to negotiations and final purchase. The entire car buying process was easy, efficient and I would highly recommend Mike at Fletcher Jones to any of my friends, family and colleagues. Thank you, Arian More

This was the first new car that I've bought in years...mostly because I dislike the whole process. However, this experience was fantastic. Pon was extremely knowledgeable about the vehicle we c years...mostly because I dislike the whole process. However, this experience was fantastic. Pon was extremely knowledgeable about the vehicle we chose (GL 450) and was very patient throughout the whole deal. The negotiations were very straightforward and very unlike any experience one might come to expect from the "typical" new car buying event. I would be very comfortable with recommending both Pon and the Fletcher Jones dealership to my friends. I would also like to mention Justin Rengal (delivery specialist) who took a lot of time to explain all the features of our new car. He treated our family with great respect and treated us as if we were the only family he had to deal with all day. More