Fletcher Jones Motorcars

Lorna did an absolutely great job in getting us the exact Lorna did an absolutely great job in getting us the exact car we wanted even though the normal deadline for placing a European delivery order had Lorna did an absolutely great job in getting us the exact car we wanted even though the normal deadline for placing a European delivery order had long passed. Lorna, the dealership and Mercedes Benz are to be commended for going out of their way and taking all the necessary actions to meet our desired delivery date and suppling the car with the options and features we wanted. As I understand it, a similar car scheduled for a later delivery was reprogrammed (color, options, delivery date) to meet our specific desires. It showed an excellent and impressive level of coordination, team work and responsiveness by the entire organization. Not so impressive was the purchase of added insurance which we needed for our total stay of 6 weeks. Since MB was providing 2 weeks, we needed an additional 4 weeks. However, for really obscure reasons we had to pay for 8 weeks. Lorna attempted valiantly to explain this several times, without success. She was not successful in this because this makes no sense whatsoever. (last year we did a European delivery with BMW, also for a trip of 6 weeks. BMW payed for the first 2 weeks, and we were charged for the addional 4 weeks, and not 8 weeks or some other amount) More

Excellent customer service. Fletcher Jones really knows how to run a dealership. Enjoying all the perks that FJ offers. Purchasing a car from them is enjoyable. The employees are trained well and ha how to run a dealership. Enjoying all the perks that FJ offers. Purchasing a car from them is enjoyable. The employees are trained well and have the personality to sell. More

Very nice, great experience. I was pleasantly surprised. Even though I was looking for basic model I got the great vehicle with some real extra nice stuff. Even though I was looking for basic model I got the great vehicle with some real extra nice stuff. More

My wife and I visited the dealership to see what our end-of-lease options were and what are possibility of getting into a 2012 C-Class was. We were pleasantly surprised to find out that were were able t end-of-lease options were and what are possibility of getting into a 2012 C-Class was. We were pleasantly surprised to find out that were were able to get into a new C-Class early, and stay within the monthly price point we wanted to be in. And the best part was that we were able to leave the dealership with the vehicle, which had a lot of options, and we didn't feel like we were in the dealership for very long at all. Great experience! More

I just bought my beautiful 2012 E350 at Fletcher Jones tonight. My sale person was tommy tran and his assistant was Jason nhim. They both tried very hard to get me a best deal for my vehicle. Both of thes tonight. My sale person was tommy tran and his assistant was Jason nhim. They both tried very hard to get me a best deal for my vehicle. Both of these individual was the best in customer service and they made me feel like a king at dealership. The dealership so clean and all other staff are helpful. I am a long time customer at fletcher jones and I would not recommend any one to buy your MBZ at other dealership. My sale rep tommy and his assistant jason were very polite and honest especially Mr. Jason Nhim. I would like to take this opportunity to Thank fletcher jones mercedes management staff for having a wonderful, professional and hard worker employee like tommy and Jason. More

Entire purchasing procedure went very smoothly. Alex and Shari were as friendly, helpful and efficient as could be. The entire team has a can do attitude. The dealership was immaculate and the service grea Shari were as friendly, helpful and efficient as could be. The entire team has a can do attitude. The dealership was immaculate and the service great More

Hello, I just want to share how fantastic Kirk and Hello, I just want to share how fantastic Kirk and David were in helping me with my new C250 Coupe. I told them what I was looking for and when I a Hello, I just want to share how fantastic Kirk and David were in helping me with my new C250 Coupe. I told them what I was looking for and when I arrived at your store, they had the car waiting for me ready for a test drive! Their attention to detail was beyond words. They exceeded my expectations and will work with them for many years to come! Thanks much, Bryan Holvey More

Both Alex Farran & Cushman King were excellent people to work with. Alex cared very much about making this work for us. And Cushman was very honest in explaining the numbers. to work with. Alex cared very much about making this work for us. And Cushman was very honest in explaining the numbers. More

It was a fast and easy process with your friendly efficient staff. Ihab and Omar make a great team. I was very pleased with the professionalism and promptness. It is always stressful to go find a ca efficient staff. Ihab and Omar make a great team. I was very pleased with the professionalism and promptness. It is always stressful to go find a car and finance with pushy annoying sales people, but not at Fletcher Jones. I felt like everyone was concerned about keeping me within my budget and attempted the impossible to help me drive off with my new car! Accomplished! Thank you to the wonderful team at Fletcher Jones. More

Everytime I bought my S63 here for service, they never got it on time and never got the car fixed right. 1st service, they never got the problem fixed. 2nd service, they scratched my car then took 2 weeks got it on time and never got the car fixed right. 1st service, they never got the problem fixed. 2nd service, they scratched my car then took 2 weeks to fix it. 3rd service, they replaced my tires (because I got nails) then found out the new tires that they just installed also got nails in???? More