Fletcher Jones Motorcars

Dean Pontikos, James Sullivan, Matthew and Brian were all a joy to work with and I would recommend and refer everyone I know to enjoy this same experience at FJ. :) Thank you all again and Happy Holidays! a joy to work with and I would recommend and refer everyone I know to enjoy this same experience at FJ. :) Thank you all again and Happy Holidays!!! More

We recently purchased a car from Fletcher Jones and were pleasantly surprised to find how casual yet professional this dealership is. Mike Govan was our salesperson and was a pleasure to work with. He pleasantly surprised to find how casual yet professional this dealership is. Mike Govan was our salesperson and was a pleasure to work with. He was not at all pushy, or aggressive or hard sell. No pressure whatsoever. He was honest and very knowledgeable about out the car and he was always a gentleman who treated us with utmost respect and made buying a car a pleasant experience. He didn't just sell us the car, he even offered his continued help as long as we need it. I would highy recommend Mike and Fletcher Jones. More

Good morning.... I ma dealing with the Fletcher Jones Good morning.... I ma dealing with the Fletcher Jones Mercedes Benz company already more than 10years and I bought so far if not mistaken three cars Good morning.... I ma dealing with the Fletcher Jones Mercedes Benz company already more than 10years and I bought so far if not mistaken three cars and referral two cars for my friend. They are very friendly and honest.... I have very good relation ship with Eric Rosenthal. We became a friend during the deal of my 2005 C230 Kompressor. That is why I recommend all my friends to this dealer. More

Stay away from this dealership! They will lie and tell you anything in order to make a sale. I bought a 2012 GLK in November and wanted a tow package installed. They said they could not install a tow pa you anything in order to make a sale. I bought a 2012 GLK in November and wanted a tow package installed. They said they could not install a tow package as part of the purchase price, but that I could have it installed later for an additional cost of approximately $500 and it would only take a day. When I called a couple of weeks later to make an appointment to have the tow package installed on my GLK, I was informed that they would have to order one which would take approximately 2 weeks and that it would cost $2200! When I called to complain I was told they would give me a 15% discount. That is like offering a band aid to someone with a severed leg. How Insulting! I was a loyal customer previously and am really disappointed that they don't value their repeat loyal customers. When I tried to send an email to their General Manager, Garth Blumenthal, the email was rejected. He doesn't have time to listen to how his sales force is deceiving their customers as long as they make the sale. Shame on FJ for blatantly lying to me about the cost of the tow package just to make a sale. Integrity is a terrible thing to lose and this dealership has no integrity! More

Fletcher Jones "First Class Service = No Class Service", I wonder if Mercedes Benz Corporate knows how these people are treating their prospect customer. I went to FJM on a rainy Monday ready t Service", I wonder if Mercedes Benz Corporate knows how these people are treating their prospect customer. I went to FJM on a rainy Monday ready to make a decision over an entry level unit C250. When I got there I introduce myself as a person who work in the same industry but Honda, and my intention to get a fleet Internet deal; knowing that factory is given incentives and advertising it very strong. Salesperson Shawn McPeck welcomed me and everything went OK (demonstrating the car features and benefits, including part of the test drive - the one when you drive to enjoy the experience). All of a sudden, he started giving me directions and Boom!!! we end up at the new car lot, making me walk under the rain just to pick up the stock number he will work numbers on - Don't you guys have inventory control under computer software or system Mgmt on a State of the Art location? In the Negotiation Process Mr McPeck start getting angry went I asked again for the factory incentives or discount offered (I was there for the lease especial), moreover when I asked him about my Credit Report and Fico Score to show it to me; he said I have a 665 Score stating "It's not important since you have not committed to anything" (not showing it to me at all). Finally their practice of no disclosure when even further... their start lying about the Money Factor saying that 0.00170 was MBFS super-prefer one and when I asked him to explain to me the drive off charge of $1500 he said that MBFS charge $875 "Bank Fee" just to get you into the lease Program (I told you Im a car guy, with years of experience and you come out with this kind of BS?), long history short, when they run out of how to hide the information from me Mr Shawn McPeck start offending me saying "if you are looking for a $399 Honda payment you should stay with Honda" " You don't deserve to drive a Mercedes because you don't want to pay for it" Finally his Sales Mgr (a guy with a heavy New York Accent) came to help him seating in front of me and turning the computer screen to show me the deal and start saying "You want $1000 more for your car - It's not gonna Happen!" You want to discount my car - It's not going to Happen!" and went on and on until I stopped him and excuse myself, leaving the "First Class Service Experience behind". Same day a few hours later went to MB Long Beach and guess what... they disclose everything to me, got my new car at the same price I was asking them with a lower Money Factor 0.00144 and my Fico was 700 and more money for my trade (just like I wanted it)... in no more than 40 minutes!!! and because of that I gave them a voucher from corporate for $1000 off the price without asking for any extra adjustment!!! What a difference !!!!!! Guest what Mr McPeck and associates, this Honda guy is driving a Mercedes Benz and I already sent another friend to Long Beach and he got his car also... you just lost two deals!!! One thing is for sure I will tell all my friends, family and relatives what I qualify of "the worst car buying experience" (and have leased and buy at least 7 - 10 cars) Not showing a minimum of courtesy to a fellow professional who's been in the industry for the last ten years. Very sad for you guys, MB Corporate should send you to a core sales training process or brain wash, because you still doing business like it was 15 years ago. I GIVE YOU A ZERO (0) RATING!!! More

I had a wonderful experience at Fletcher. I never been a mercedes owner and I now understand why everyone loves mercedes! i will continue to use that dealer and continue to buy those vehicles. mercedes owner and I now understand why everyone loves mercedes! i will continue to use that dealer and continue to buy those vehicles. More

Paul Brown was very helpful and went the "extra-mile" to ensure my satisfaction and purchase comfort. Angel Roach was very informative with a very positive attitude. "extra-mile" to ensure my satisfaction and purchase comfort. Angel Roach was very informative with a very positive attitude. More

I am sending my coworker there and we live in San Diego and choose to go Fletcher Jones! The staff is always friendly and supportive during this financial decision. and choose to go Fletcher Jones! The staff is always friendly and supportive during this financial decision. More

We came to Fletcher Jones for our third car simply because of the excellent customer service and reasonable pricing Team James Sullivan has given us. We go to Fletcher Jones Newport BECAUSE of James S because of the excellent customer service and reasonable pricing Team James Sullivan has given us. We go to Fletcher Jones Newport BECAUSE of James Sullivan. More

My experience at Fletcher Jones with Teams James Sullivan was by far the best experience I've ever had. I worked with Brian Taber who made my visit easy and hassle-free. I went back to Fletcher Jones after p was by far the best experience I've ever had. I worked with Brian Taber who made my visit easy and hassle-free. I went back to Fletcher Jones after purchasing from a competitor a few years ago and returning to Fletcher Jones was the smartest decision. The service and attention you receive is impeccable. Bottom line: there is nothing like driving a Mercedes and I will be a Fletcher Jones customer for life. If you are looking for a new car... head to Fletcher Jones and ask for Brian Taber. More