Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Florida Fine Cars Miami
Miami, FL
3,730 Reviews
Florida Fine Cars of Miami, Hollywood and West Palm Beach has positioned itself as the number one provider of luxury cars at an affordable cost to benefit all of our customers with the ultimate goal of making your buying experience a non-stress event. Founded in 1993, We understand that quality in products and customer service are the keys to good business. We are a much larger company today than we were then. With this increased size comes the challenge of keeping a close and informal relationship with our customers. This "small company" behavior still characterizes Florida Fine Cars and is one we will continue to cultivate. Following the best practices in business, we deliver prompt, courteous, and reliable service. Our founders and presidents are recognized as thought leaders in customer service and delivering quality, luxury products in the industry.
Our mission:
To provide an exceptional client purchase and ownership experience.
Our customer service promise:
At Florida Fine Cars we provide a FAIR, RESPECTFUL, and EFFICIENT service to all of our customers every time, all of the time!
How well are we doing with this mission and promise? Our client loyalty and business growth tells the story. We have gone from 10 loyal staff members to over 200! Our company continues to grow every year and we have over a 90 percent customer retention rate. We are not just another dealer! Florida Fine Cars is committed to becoming your choice of vehicle consultant by continuously adding value to the way you choose your personal transportation. You are welcome to visit us at any of our three locations or just click on our inventory page to see some of our pre-owned and off lease vehicles.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 8:00 PM
Filter Reviews by Keyword
By Type
Showing 3,730 reviews
July 21, 2015
Amazing Customer Service I recently purchased a Chevy Volt from Florida Fine cars. Gonzalo and Carlos went out of their way to make sure my every need was met! Gonzalo helped I recently purchased a Chevy Volt from Florida Fine cars. Gonzalo and Carlos went out of their way to make sure my every need was met! Gonzalo helped me find a great car with low miles and no accidents at an awesome price. Thanks for everything, Gonzalo! More
by Drew
Employees Worked With
Gonzalo and Carlos
Helpful July 21, 2015
Great car great prices great service Tyrone answered all my questions and was a great representative of Florida fine cars...I would grade Tyrone as a 10 on a grading scale of 1-10. Tyrone answered all my questions and was a great representative of Florida fine cars...I would grade Tyrone as a 10 on a grading scale of 1-10. More
by Brianpatterson
Employees Worked With
Tyrone
July 20, 2015
EXCELLENT CARE AND CUSTOMER SERVICE! I recently purchased a Hyundai Genesis from Florida Fine Cars and my experience with everyone involved was above and beyond GREAT!!! My sales person, I recently purchased a Hyundai Genesis from Florida Fine Cars and my experience with everyone involved was above and beyond GREAT!!! My sales person, Amy Miller took excellent care of me and was honest with me about every detail of the car. She was also super patient and put up with my OCD and meticulous nature. She understood my needs and got my payments exactly where I needed them to be along with the finance team, The night we purchased the car the dealership was about to close and she stayed and told me they would detail, wash and buff my car the next day since it was past 11pm. The very next day Joe De La Cruz picked up my car from my job and took it to the dealership and had it detailed, washed and buffed as promised. When he brought it back I still saw a couple of imperfections on my 2013 car. Not only did Amy not complain but she told me to bring it back and they would buff it out again and make it look brand new. Today Franky Diaz buffed my car and truly my car looks brand new!!! All of this wonderful service was done with a smile and they did not charge me one extra dime. I want to personally thank ALL the staff at Florida Fine Cars for making me one happy client! Lastly to Amy Miller, I will be sure to send anyone I know who is looking to buy a car your way. Thank you for going the extra mile and being so accommodating. I couldn't ask for better customer service. You truly are AWESOME! Sincerely, Debbie Guzman More
by Gamblerdeb
Employees Worked With
Amy Miller. Joe De La Cuz and Franky Diaz.
July 20, 2015
Excellent service and friendly atmosphere from both Zach and Kelly. They both went out of their way to provide me and my wife with a excellent vehicle for years to com and friendly atmosphere from both Zach and Kelly. They both went out of their way to provide me and my wife with a excellent vehicle for years to come. I would recommend anyone interested in purchasing a vehicle to reach out to either Zach or Kelly for assistance. More
by Phillip H.
Employees Worked With
Zach and Kelly
July 18, 2015
Excellent staff I was so blow away with the customer service, the staff is excellent. Diego M helped me through the whole process he was professional and attentive. I was so blow away with the customer service, the staff is excellent. Diego M helped me through the whole process he was professional and attentive. If this is you're first time paying a car, he's the one you need to go to. More
by Franny12
Employees Worked With
Diego M
July 18, 2015
Life Changing Experience I purchased a car from this dealership and they were unbelievably awesome. These people went out their way to help me and to get me into a car that I I purchased a car from this dealership and they were unbelievably awesome. These people went out their way to help me and to get me into a car that I really wanted. The sales rep that helped me name was Greg Brown. He was amazing! He greeted me as soon as he saw me, and was absolutely patient with me about making my decision. I knew I drove him crazy by having him run back and forth was he was really patient and understanding with me! He didn't push me into buying a vehicle and helped me into picking out the right car for me. I valued his honest opinions! If you ever go to Florida Fine Cars which I recommend, don't forget to ask for Greg because he will make sure you get your full car experience. He was the best, hands down!! Oh, BTW I purchased a 2012 Mercedes Benz C250 :) More
by Christine W.
Employees Worked With
Greg Brown, Valentin
July 18, 2015
Very good!! Andre Charles were awsome!! He was very gentle!! And efficient!!!and I was very satified!!happy with his work!! I will como to buy another car with h Andre Charles were awsome!! He was very gentle!! And efficient!!!and I was very satified!!happy with his work!! I will como to buy another car with him More
by Leila 20
Employees Worked With
Andre Charles!!!
July 17, 2015
Purchasing of my new car. I would really like to express my gratitude this dealership Florida Fine Cars, from the beginning they have made my car shopping nightmare turn into I would really like to express my gratitude this dealership Florida Fine Cars, from the beginning they have made my car shopping nightmare turn into a dream. My Sales lady Kelly Wallace is phenomenal. She got to know the needs and wants that I was looking for in a car. She did her due diligence, kept me abreast of any changes which I really appreciate. I would refer everyone to Kelly in a heartbeat. I would also like to thank José in the Finance dept. For really going above and beyond wor king out the best possible way to reach my monthly payments. Thanks to all More
by Toni Starr
Employees Worked With
Kelly Wallace, Torren, José
July 17, 2015
"Great experience" I had an awesome experience at Florida fine cars....customer service was excellent.. At the dealership, I had the opportunity to have a well experien I had an awesome experience at Florida fine cars....customer service was excellent.. At the dealership, I had the opportunity to have a well experience and articulate dealer Diego who made it easy for purchasing my first Mercedes-Benz car....I am loving it.. More
by Afro98
Employees Worked With
Diego. M
July 17, 2015
Best experience EVER! I made an appointment with Diego M. He's not only an AMAZING car salesman, he was also a great spirit to be around. This car shopping experience ment I made an appointment with Diego M. He's not only an AMAZING car salesman, he was also a great spirit to be around. This car shopping experience ment so much to me because I'm a first time car buyer. Now, I've been to car dealerships with my family and I HATED the experience because it was too time consuming. Diego made sure that I had the very opposite experience! I LOVE my Honda Accord! Thank you Diego, you're the BEST! I will be back, and I will be recommending EVERYONE to come see you bud! And I also want to thank Jose (Finance Manager) for allowing the process to be informative and SWIFT! I'm a manager at Sprint, so punctuation is IMPERATIVE! Diego and Jose made me LOVE car shopping and I use to HATE it! Everyone else was really nice to me as well! More
by Derick.Anson
Employees Worked With
Jose(Finance Manager)
