Folsom Lake Hyundai

Pilot Program for Customer Service at a Car Dealership I don't know if Folsom Lake Hyundai is a pilot program for how dealers and car buyers should interact, but if it is not, it should be. Dealing with E I don't know if Folsom Lake Hyundai is a pilot program for how dealers and car buyers should interact, but if it is not, it should be. Dealing with Edwin and David was an unexpected surprise and we are very happy with the vehicle we purchased. Edwin strikes me as a manager who knows how to create a balance between accomplishing company objectives, while bending enough to meet the customer's needs, in order to make a deal happen and being enjoyable to work with through the process. My thought going into the process was that this was a game. The dealer plays the game, the buyer plays the game, and like in poker you're just trying to play your best hand. Edwin made the point that it isn't like poker because there is always a loser in that scenario and that his goal is to ensure that both parties feel like they won. It's a great approach and that's what happened when we purchased our car last night. David was also a very knowledgeable sales person and I felt as though his knowledge of the product was greater than my own. In comparison, we shopped at a couple other dealers and the sales staff was uneducated on their product, the sales managers were arrogant, and they had the attitude that they didn't care whether they earned our business or not. I don't think I've ever written a review for anything, which tells you how much I valued the experience yesterday with Edwin and David. More

The best car buying experience at Folsom Lake Hyundai!!!!!!! I have never had such an easy and enjoyable car buying experience! Edwin Guadamuz and Tom Ratcliffe provided exceptional customer service. From star I have never had such an easy and enjoyable car buying experience! Edwin Guadamuz and Tom Ratcliffe provided exceptional customer service. From start to finish, this was very smooth and easy. All portions of the transaction were professionally completed, from looking at available styles to the financing packages. The quality, service & no pressure professionalism of Edwin, Tom, and the entire staff was exceptional!!! I would recommend Folsom Lake Hyundai for anyone looking to purchase a vehicle. More

My new car review They are very friendly with no big pressure. We had looked a few weeks prior because our current car from Hyundai would be coming due soon from a 3yr They are very friendly with no big pressure. We had looked a few weeks prior because our current car from Hyundai would be coming due soon from a 3yr lease. We test drove and narrowed down what our next lease would be and they were very kind at that time. About a week after we were there (still 5 mos prior to our lease being up) they called and said they had "exactly what we wanted." We made an appt. and when we got there they didn't have exactly what we wanted but searched the database. While everything took too long and I was a bit bothered that they didn't really have what I requested they came up with what would have been my 3rd choice. Overall I like the car so far and both sales guys (both named, Dave) and the Manager, Edwin were kind to us. More

Actually, I want to rate the Folsom Huyndai dealer which is the same owner as this Roseville and hope they can get feebback, the manager Drukoski ( he tried to hide his name so I can't speel it correctly) i is the same owner as this Roseville and hope they can get feebback, the manager Drukoski ( he tried to hide his name so I can't speel it correctly) is the worst sale manager I ever met. He chased us out today by not wanting to deal with us on the price or making order for us. I was surprised since economy is down, they should value the customers. No wonder the dealer doesn't have good business. He chased out all the customers and just want to get paid for not bringing $$ to the dealer owner?? More