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Folsom Lake Nissan

Folsom, CA

4.8
1,175 Reviews
At Folsom Lake Nissan, we’re proud to bring a fresh, customer-focused car-buying experience to drivers in Folsom and the surrounding communities. As a new dealership, our goal is simple: make shopping for your next vehicle easy, comfortable, and stress-free from start to finish. Whether you’re just starting your search or ready to get behind the wheel, the team at Folsom Lake Nissan is here to help. We’re proud to serve drivers in Folsom and the surrounding communities with a simple, customer-first approach that puts your needs first. Stop by, explore your options, and let us help you find a Nissan that fits your life, your family, and your budget.
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12610 Auto Mall Cir

Folsom, CA

95630

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Showing 1,175 reviews

November 11, 2022

Fast and friendly service. Service was done right the. First time. Addison was nice and helpful. More

by BROCKTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Addison
Nov 15, 2022 -

Folsom Lake Nissan responded

Hi Brocktwo, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!

November 10, 2022

Mr. Johnny Thach, I don't you usually do reviews. But after you help me and my girlfriend resolved a finance issue that was supposed to be an easy fix and the individual, we did the transaction is giving More

by Mirai
Recommend Dealer
Yes
Employees Worked With
Johnny Thach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Folsom Lake Nissan responded

Mirai, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Future Nissan Of Folsom!

October 29, 2022

Addison has been great in the service Dept but my car is still not fixed and smoking everywhere! Now they can’t get me back in because they don’t have any rentals available! More

by SHANNONPINGREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Addison in service
Nov 02, 2022 -

Folsom Lake Nissan responded

Shannonpingree, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (916) 608-5300 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 28, 2022

I keep coming back to Future Nissan of Folsom because of the service they provide everytime More

by CCSMITHXSTITCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh in Service Dept
Oct 31, 2022 -

Folsom Lake Nissan responded

Hi Ccsmithxstitch, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 27, 2022

I’m alway taken care of when I go in to this dealership, and today was no different. I was in and out in less than the estimated time and have no complaints. More

by JENQ63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron in service
Oct 29, 2022 -

Folsom Lake Nissan responded

Thank you, and have a fantastic day!

October 25, 2022

Fred was amazing, he had the car pulled up and gassed up ready for us. The process was easy from start to finish. He explained all the features on the car and made it painless. The Managers Johnny and Jason More

by pacman9476
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tou Kong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Thach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederic Howell
Oct 28, 2022 -

Folsom Lake Nissan responded

Pacman9476, thank you for your kind review; we are happy to pass along your comments to the team here at Future Nissan Of Folsom! Thank you, and have a fantastic day!

October 25, 2022

I was told when scheduling that the work would take up to 2 hours. Upon arrival, I was told it would require up to 4 hours. There was no apology for the incorrect information. More

by MDHOFFMAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
service department
Oct 28, 2022 -

Folsom Lake Nissan responded

Mdhoffman, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (916) 608-5300 to speak to our manager directly.

October 24, 2022

The service was excellent. Friendly and knowledgeable staff that helped me understand what was wrong with my car. More

by BULMER.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 28, 2022 -

Folsom Lake Nissan responded

Hi Bulmer.d, thank you for taking the time to leave a review for us at Future Nissan Of Folsom. We're happy we could meet your expectations!

October 23, 2022

Fred is super nice and easy going with a great attitude. No sales man vibe whatsoever! Loved working with him! Totally knowledgeable and willing to help make sure I understood my vehicle fully! More

by Jenns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederic Howell
Oct 28, 2022 -

Folsom Lake Nissan responded

Jenns, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

October 21, 2022

Easy appointment set-up. Easy check-in. Knowledgeable service rep. Good communication while vehicle being serviced. Vehicle service completed when promised. More

by JERRYNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole
Oct 28, 2022 -

Folsom Lake Nissan responded

Hi Jerryno, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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