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Folsom Lake Toyota

Folsom, CA

4.5
1,023 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,023 reviews

April 10, 2024

They are efficient and very timely! They let you know the cost up front only do what is necessary. More

by Nancy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Apr 11, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Took my car in for a rear inspection of the back right rim, tire or brakes something back there.. just started to get a grinding noise coming from breaking.. they inspected. It didn’t find anything wrong. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky
Apr 11, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 08, 2024

All was fine except I didn't appreciate the finance guy pushing the extended waranties. More

by wretched4one
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
Apr 09, 2024 -

Folsom Lake Toyota responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Tony Clay General Sales Manager tclay@folsomlaketoyota.com

April 08, 2024

My salesperson made the buying experience realistic and efficient. I appreciate not wasting time or hearing sales pitches. More

by mbernino
Recommend Dealer
Yes
Employees Worked With
John Key, Steve Dowd, dmallo Admin, hbode Admin
Apr 10, 2024 -

Folsom Lake Toyota responded

We are thrilled you had a great buying experience! It's wonderful when salespeople focus on what's important to the customer and make the process efficient. Enjoy your new vehicle!

April 08, 2024

We had a very good experience purchasing our new Toyota Venza. John Key was excellent in answering our questions, he’s very knowledgeable and super friendly! We highly recommend Folsom Lake Toyota! More

by mpichinino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key 5*’s
Apr 11, 2024 -

Folsom Lake Toyota responded

That's fantastic to hear! We're thrilled that John provided you with excellent service and made your experience at Folsom Lake Toyota enjoyable. Thank you for recommending us, and congratulations on your new Toyota Venza!

April 08, 2024

Paul Barwick provided excellent, friendly service for my Toyota 20,000 mile service. Definitely recommend this location for service. The waiting room is quiet and very clean. More

by mustlovedogs65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Apr 11, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 06, 2024

I usually have a good experience at the dealership. Rick Brown is the best. I would recommend this dealership to anyone. More

by Griggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo, Ryan Hansen, Rick Brown
Apr 09, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Rick provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

Great dealership. I have bought 6 new toyotas from them since 1998, and the service department is topnotch, in and out in 45 minutes. More

by sierragreg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul barwick, Trent Wall
Apr 04, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear about your loyalty to the dealership and your positive experiences with both sales and service! We're glad that you find our service department top-notch and efficient, with quick in and out service. Thank you for choosing us for your Toyota purchases and services, and we look forward to continuing to provide you with excellent service in the future. We're here to ensure your continued satisfaction with our dealership.

March 27, 2024

Great service department! Having purchased many vehicles over the years at Folsom Lake Toyota, we always have our vehicles serviced here. Danny Cross, our current service ma More

by cyokoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Apr 03, 2024 -

Folsom Lake Toyota responded

Thank you for your positive feedback about our service department at Folsom Lake Toyota! We're thrilled to hear that Danny has provided you with knowledgeable and transparent service, ensuring that only necessary work is recommended for your vehicles. We strive to make every visit a pleasant experience, and we're glad that you consistently find it a pleasure to work with us. We appreciate your loyalty and trust in our services!

March 25, 2024

Have been using the service dept for many years and multiple vehicles, always a pleasure to work with More

by Belton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullen
Mar 27, 2024 -

Folsom Lake Toyota responded

We're glad to hear that Jason provided excellent service by coming to you in the lobby and explaining all charges. Thank you for choosing us!