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Ford of Columbia

Columbia, TN

4.6
518 Reviews
Located in Columbia, TN, Ford of Columbia is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ford of Columbia a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-699-7508 for to speak with one of our sales or finance consultants.
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1350 Nashville Hwy

Columbia, TN

38401

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Showing 518 reviews

January 28, 2025

Could not have been any better; they took into account my limitations due to my being on oxygen More

by Decelko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2025

Excellent service department. The staff are friendly and knowledgeable. The service team gets you in and out quickly. More

by kjmurphyntn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

The whole staff is super. Ben made sure not only the 150,000 checkup was completed but addressed all other issues and concerns. All my questions were answered. I always feel More

by Ford vehicle owner for more than 40 years
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

I don't like posting negative reviews, but they are he WtORST. Don't go there unless you want to feel taken advantage of. We were extremely disappointed with the service we received at Columbia Ford. A More

by Tom G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Crosby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Amber is very professional, kind, and knowledgeable. I trust her expertise and appreciate the effort and honesty she provided. More

by Drdmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2025

Excellent staff in service. Always nice and a pleasure to work with. Highly recommend them. More

by kjmurphyntn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Everyone was so nice. Kept me informed at all times of the progress of my vehicle. Pleasant experience. More

by joeandpeg2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Farris
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Amber, my service accordinator, is awesome. Seen that my recall was taken care of, even getting me in just a little early. So, that I would not be waiting thru lunch break. Appreciate her and More

by jdrushtn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

This is my third visit working with Amber and it has always been amazingly wonderful. She keeps me laughing and she’s very professional More

by damage42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

I am not a fan of most dealerships but this one surpassed them all for me. Amber was courteous, helpful and very communicative. She makes you feel like part of the family and she LISTENS. 10/10 for this deal More

by D. WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Shafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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