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Ford of Cookeville
Cookeville, TN
1,270 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,270 reviews
September 24, 2019
Prompt responses I contacted the dealer via email & within minutes had a response. Very quick to answer all the questions I had. I did purchase the car & no complaints I contacted the dealer via email & within minutes had a response. Very quick to answer all the questions I had. I did purchase the car & no complaints More
by Angela
Employees Worked With
Racheal Tazelaar
September 24, 2019
Great and only place to buy a car. Rachel is great. So are rest of folks. Lots of friendly environment and people willing to help customer and each other. Thank you very much. Rachel is great. So are rest of folks. Lots of friendly environment and people willing to help customer and each other. Thank you very much. More
by Deb
Employees Worked With
Other Employees :
Rachel is my only sales person., Racheal Tazelaar
September 21, 2019
Best salesman ever Josh Brown was thorough knowledgeable and enormously patient in helping us choose our vehicle. His kindness in reaching out to us for several months k Josh Brown was thorough knowledgeable and enormously patient in helping us choose our vehicle. His kindness in reaching out to us for several months kept us interested and wanting to buy. More
by Klieger
Employees Worked With
Josh Brown
September 19, 2019
Another quick and easy purchase Needed to replace a totaled car for college age son. Found a nice late model bargain. While contemplating the purchase, someone noticed the engine t Needed to replace a totaled car for college age son. Found a nice late model bargain. While contemplating the purchase, someone noticed the engine throttle was not quite right. When we returned to make a purchase, we were informed that the car was in the shop to get the throttle body replaced, and to tweak the A/C. They could have just shipped the car back to the auction lot, but FLOC fixed it and sold it to me at the originally quoted price. More
by EricB
September 18, 2019
Scheduled oil change Christine always looks out for me and takes care of my truck. A plus. Never have to wait too long. Prices are fair. All around nice person. Christine always looks out for me and takes care of my truck. A plus. Never have to wait too long. Prices are fair. All around nice person. More
by Ben
Employees Worked With
Christine Root
September 15, 2019
Great Service Department One of the friendliest and best service departments!! They were able to identify and repair what was causing the squeaking noise on my Ford F-150. One of the friendliest and best service departments!! They were able to identify and repair what was causing the squeaking noise on my Ford F-150. More
by Rick
Employees Worked With
Service department
September 15, 2019
Put a plug in the tire &took care of us. Always a friendly place & our salesman is great Ronnie D (big Ronnie). He always makes sure we get great service. Everyone is friendly & willing to Always a friendly place & our salesman is great Ronnie D (big Ronnie). He always makes sure we get great service. Everyone is friendly & willing to help. More
by suzieqbeech
September 13, 2019
Excellent service! Will Ray took great care of us! Will Ray took great care of us from the start. We texted back and forth the day before with specifics about the vehicle to make sure this was exactly Will Ray took great care of us from the start. We texted back and forth the day before with specifics about the vehicle to make sure this was exactly what I wanted! I love my new van! Thanks WILL! More
by Boardwine!
September 12, 2019
Great Customer Service! Brought my 2018 Escape in for a regular service . Guys were great , and Xavier took very good care of me. Actually, the service dept. check-in guys Brought my 2018 Escape in for a regular service . Guys were great , and Xavier took very good care of me. Actually, the service dept. check-in guys are one of the reasons I decided to purchase from Cookeville Ford. Nice bunch . More
by Mel321
Employees Worked With
Xavier Norman
September 11, 2019
I was able to get the vehicle I had coveted for a long time! Will was awesome! He was honest with me and very patient, as I took forever to make up my mind on if I was going to get the car or not. I appreciated Will was awesome! He was honest with me and very patient, as I took forever to make up my mind on if I was going to get the car or not. I appreciated his patience and knowledge. More
by jkodell
