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Ford of Cookeville

Cookeville, TN

5.0
1,232 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,232 reviews

April 02, 2019

Real good It was a good experience everyone was friendly and helpful. Will was great to work with and he answered all questions I had he was very knowledgeabl More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Gailmard
Apr 03, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review Tim! We are thrilled to hear Will answered all your questions to make sure your car buying experience was a great one. Please let us know if we can do anything else for you before your first service visit.

April 02, 2019

Professional Service I met with Casey Loftis in regard to service on my F150. He went above and beyond to cover what I was having done and reached out to me for approval t More

by Boatdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Apr 03, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review. We are pleased to hear Casey went above and beyond to make sure you and your vehicle received exceptional service during your visit. Please feel free to reach back out anytime if there is anything else we can do for you before your next service visit.

April 02, 2019

Fast and Friendly Service 5-Star service is the goal of Ford Lincoln of Cookeville and that's what Casey Loftis, Service Advisor, provided for me. He got me in for an oil chang More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Apr 03, 2019 -

Ford of Cookeville responded

Thank you for your review Joe! Casey is an all star for us out in our service bays. We are glad to hear he provided you with exceptional service during your visit. We look forward to serving you on your next visit.

April 01, 2019

Great help from great people Chad was very helpful in getting me exactly what I wanted. I would strongly suggest anyone e in need of a vehicle(new or used) come by and give this g More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Shelton
Apr 03, 2019 -

Ford of Cookeville responded

Thank you for you review Will. We are pleased to hear Chad made your buying experience at FLOC a great one!

April 01, 2019

New Purchase Loved this buying experience! It felt so nice being a woman and feeling comfortable enough to purchase a new vehicle without having to have my husban More

by Boy Mom
Recommend Dealer
Yes
Employees Worked With
Noreen Ribbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2019 -

Ford of Cookeville responded

Thank you very much for sharing the details of your visit with us. We are glad to hear Noreen took excellent care of you during your purchase and put all your worries at ease. Please feel free to reach out to us anytime if there is anything else our staff can do for you. Welcome to the #FLOCFamily!

March 31, 2019

Truck Topper and buying F250 4x4 off road truck Your dealership was very busy but did not mind the waite after seeing the finished product on my F250 4x4 off road and personal review off truck More

by oldfart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Ray, Will Gailmard
Apr 01, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review. Pleased to hear Will made your experience with us a great one. Please feel free to reach out if there is anything else we can do for you. Welcome to the #FLOCFamily!

March 31, 2019

2018 GT350 Chad is a great salesman and a even better guy. He was more than willing to go out of his way to help us in any way we needed. More

by Swan05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Shelton
Apr 01, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share the details of your visit. We are glad to hear Chad went above and beyond to ensure your visit at our dealership was a great one. We hope you are loving the new GT350! Please let us know if we can do anything else for you in the near future. Welcome to the #FLOCFamily!

March 30, 2019

Great service, Chad is the best Chad was great found that only two built in country. Loved my expieriance with chand his customer service! The 3.5 Lincoln Mkz awd I absolutely love i More

by Griff's Toy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar, Chad Shelton
Apr 01, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share the details of your visit with us. We are glad to hear Chad and Racheal took excellent care of you. We hope you are loving the MKZ. Please let us know if there is anything we can do for you before your first service visit.

March 30, 2019

Great service, fast and helpful Billy always gets me in right away even when I forget to schedule ahead. You won’t find better service anywhere. Never pressured to buy thing that are More

by Hunter guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Mollinet
Apr 01, 2019 -

Ford of Cookeville responded

Thank you for taking the time to share your review. Glad to hear Billy and the rest of our service staff takes great care of your and your vehicle. Please let us know if we can do anything for you before your next visit.

March 29, 2019

Great customer service. They made the car buying process much easier than most dealerships, especially since we live 2 hours away. They did everything they could to help spee More

by sjicu812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Roche, Rusty Price
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