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Ford of Cookeville

Cookeville, TN

4.9
1,262 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,262 reviews

May 08, 2019

Great buying experience at Cookeville Ford I wanted to specific vehicle in the color that I wanted and they were able to fix me up with just exactly what I needed. I was very lucky to have Rac More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
May 13, 2019 -

Ford of Cookeville responded

Roger, thank you for taking the time to share the details of your visit with us. Racheal is one of the best in the business, always makes sure her customers are taken care of before and after the sale. We are glad to hear she went above and beyond to make sure your car buying experience was a great one. Please feel free to reach out to us if there is anything we can do for you.

May 08, 2019

Love the view! We emailed Racheal-Tazelaar up to the time we bought our car from Ford Lincoln of Cookeville Tenn.. the Dealership was very inviting.. and Racheal she More

by Annbea40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
May 13, 2019 -

Ford of Cookeville responded

Thank you very much for taking the time to leave us your review. We appreciate you making the drive to come to Cookeville. You were in great hands with Racheal, she is one of our all-stars on staff. She definitely knows the best places for food in town as well. Glad to hear she made your car buying experience with us a great one. Come back and see us anytime, and welcome to the #FLOCFamily!

May 07, 2019

Great Rachel was the best salesman I have ever worked with. I will definitely buy my next car from her. She listened to my needs and wants and I could not More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Racheal Tazelaar
May 07, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us a review Rebecca. We are thrilled to hear Racheal made sure your car buying experience with us was a great one. Please feel free to reach out anytime if there is anything else our team can do for you. We hope you enjoy the new ride. Welcome to the #FLOCFamily!

May 07, 2019

Excellent in every way! Everything went fine! Christina Root was very nice and handled the servicing of my car very efficiently. I had my car serviced, washed, and was ready More

by davis2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
May 13, 2019 -

Ford of Cookeville responded

Thank you for the review. Glad to hear Christina took excellent care of you during your visit. We appreciate you choosing to service your vehicle with us at FLOC.

May 04, 2019

New F-150 Great experience working with Geoff and Ethan. I ordered a new truck to be built and grateful to Geoff for his suggestions before placing the order. W More

by Ron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoffrey Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Deloach
May 13, 2019 -

Ford of Cookeville responded

Ron, thank you for the review. We are pleased to hear Geoff and Ethan made sure your car buying experience with us was a great one. We hope you are loving the new truck. Please let us know if we can do anything else for you in the near future.

May 03, 2019

Best and most reliable sales and service I have bought at least 3 cars and recommended friends to do the same, from this dealer and service my Raptor there always. And always brilliant and r More

by tunatater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do/ug Phillips, Lynn Jared, Travis (finance)
May 03, 2019 -

Ford of Cookeville responded

Thank you for the kind words! We appreciate you taking the time to leave us your review. Glad to hear Doug, Lynn, and Travis made sure your car buying experience was a great one. Please feel free to reach out anytime if there is anything else we can do for you before your next service visit.

May 03, 2019

Best service ever! Billy was super polite and helpful. He made my first oil change super easy and quick. I will defintely continue going to FLOC for all of my service. More

by natalie225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hummell
May 13, 2019 -

Ford of Cookeville responded

Thank you for your review Natalie. Glad to hear Billy made your experience with our service department a great one. We appreciate you coming to see us, welcome to the #FLOCFamily! Please feel free to reach out if there is anything else we can do for you before your next visit.

May 03, 2019

New F250 Ethan is very knowledgeable and helped me with many questions I had about my purchase of a new F250. This is my second F250 from Cookeville Ford. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Deloach
May 13, 2019 -

Ford of Cookeville responded

Scott, thank you for sharing your review. We appreciate you coming back to see us again for your F250. Glad to hear Ethan took excellent care of you and answered all questions for you. Please let us know if there is anything else we can do for you before your first service visit.

April 28, 2019

First Class Service I have been dealing with the service department for several years. They go above and beyond to take care of their customers. Billy Hummel is always More

by Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Hummel, Kevin Parrish
Apr 30, 2019 -

Ford of Cookeville responded

Morgan, thank you for sharing your review with us. We are pleased to hear that Billy & Kevin have always made sure you are taken care of. Please feel free to reach out to us if there is anything else we can do for you. Thanks again for choosing to come see us at FLOC!

April 27, 2019

F150 first oil change The service was perfect. They staff were all very professional and helpful. I will always use FLOC for my service needs, and will recommend FLOC to ot More

by Jack12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root, Matt Thomsen
Apr 30, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review Jack. Glad to hear Matt, Christina, and the rest of our staff were very helpful during your visit. Please feel free to reach out if there is anything our team can do for you before your next visit.

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