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Ford of Cookeville
Cookeville, TN
1,262 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,262 reviews
April 24, 2019
Best dealership in Tennessee and Kentucky I purchased my Lincoln MKZ here five years ago. It's been out of warranty for awhile but would not think of taking my car anywhere else. I trust I purchased my Lincoln MKZ here five years ago. It's been out of warranty for awhile but would not think of taking my car anywhere else. I trust them. The prices are right and they have the best mechanics in town! More
by SLMMKZ
Employees Worked With
Kristina, Billy, Xavier
April 24, 2019
Quality Service I have purchased three vehicles from Brent Smith and he has always gone above and beyond to meet my needs. Give that boy a raise! I have purchased three vehicles from Brent Smith and he has always gone above and beyond to meet my needs. Give that boy a raise! More
by AHS
April 23, 2019
Customer Care #1 Our experience with Ford Lincoln in Cookeville was top notch. Racheal Tazelaar was the best. She worked with us to get the best deal ever. She neve Our experience with Ford Lincoln in Cookeville was top notch. Racheal Tazelaar was the best. She worked with us to get the best deal ever. She never gives up! Would highly recommend seeing her for your next car or truck purchase. You will not be disappointed with her or any of the great folks at Cookeville dealership. More
by Debra Heckman
April 19, 2019
Great vehicle buying experience. Amazing dealership and staff! Racheal Tazelaar is an outstanding salesperson and everyone at the dealership is great! This was by far the best vehicle Amazing dealership and staff! Racheal Tazelaar is an outstanding salesperson and everyone at the dealership is great! This was by far the best vehicle buying experience that I have ever had! More
by Mark B
Employees Worked With
Layne Boyce, Racheal Tazelaar
April 19, 2019
Excellent Service! I came in and spoke to Racheal and she helped me find the perfect car for me with exactly what I was looking for in amenities. Super friendly and amaz I came in and spoke to Racheal and she helped me find the perfect car for me with exactly what I was looking for in amenities. Super friendly and amazing staff! More
by JadeUSPS
Employees Worked With
Racheal Tazelaar
April 19, 2019
It was great! Everyone we worked with and interacted with was very pleasant and friendly. Everyone seemed like they loved their jobs. I will be back for our next ve Everyone we worked with and interacted with was very pleasant and friendly. Everyone seemed like they loved their jobs. I will be back for our next vehicle. More
by twinlife
April 19, 2019
Great customer service Rachel was great and I will be doing business with her in the future and I would recommend anyone to go see her because she's awesome. Rachel was great and I will be doing business with her in the future and I would recommend anyone to go see her because she's awesome. More
by Vl78
Employees Worked With
Racheal Tazelaar
April 18, 2019
Dealing with Chad I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by the entire staff! I had been in the rain and was dripping wet when I arrived, Chad and staff treated me like an important customer! I so appreciate their kindness More
by Suz
Employees Worked With
Chad Shelton
April 18, 2019
Awesome Dealership Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! More
by Marine2019
Employees Worked With
Tim Roche, Racheal Tazelaar
April 18, 2019
Amazing help Ethan done and amazing job with getting me in my vehcial velvet quick and. Very pleasant guy to work with would highly recommend him to any one lookin Ethan done and amazing job with getting me in my vehcial velvet quick and. Very pleasant guy to work with would highly recommend him to any one looking to buy a vehicle thank you Ethan More
by ltharris1996
Employees Worked With
Ethan Deloach
