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Ford of Cookeville
Cookeville, TN
1,228 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,228 reviews
March 26, 2019
Racheal is a excellent sales lady! Racheal was very helpful and very honest. She always replied to every ?, we had no matter what time night or day we contacted her.She went far and bey Racheal was very helpful and very honest. She always replied to every ?, we had no matter what time night or day we contacted her.She went far and beyond to help us and we would recommend her to anyone. Thank you Racheal for making our truck purchase special. You are a special person.💞💞 More
by Special lady 💕
Employees Worked With
Racheal Tazelaar
March 26, 2019
Great experience The best dealership in the world! Had an awesome experience, and they made sure to take care of my every need! I would definitely recommend them to an The best dealership in the world! Had an awesome experience, and they made sure to take care of my every need! I would definitely recommend them to anyone I know looking for a vehicle. More
by Xavier
March 25, 2019
Excellent service The sales staff was very helpful and worked constantly to help us get our deal through. A very good experience overall. I would highly recommend this The sales staff was very helpful and worked constantly to help us get our deal through. A very good experience overall. I would highly recommend this dealer to other people. I definitely plan on doing business here in the future. More
by Savannah0403
Employees Worked With
Alyssa Rossetti
March 25, 2019
Excellent This was my first trip to the service department since purchasing my new Explorer. The lady who assisted me was perfect; very professional and very he This was my first trip to the service department since purchasing my new Explorer. The lady who assisted me was perfect; very professional and very helpful. Everyone I have worked with at Cookeville Ford has been the best! More
by PR
Employees Worked With
I'm sorry, I dont remember the lady's name who assisted me with my oil change, but she was great! Could not have been better., Chad Shelton, James Dills
March 24, 2019
The best place to buy a car Very helpful. Grate salesperson. Overall satisfied with everything. Staff was very friendly and very knowledgeable about what they sell. Has good qual Very helpful. Grate salesperson. Overall satisfied with everything. Staff was very friendly and very knowledgeable about what they sell. Has good quality and clean cars. More
by Littleabby
Employees Worked With
March 23, 2019
great service . it was fast. thanks for taking care of me. please have noreen and april stop calling me about trading my car. i'm not ready yet. thank you. . it was fast. thanks for taking care of me. please have noreen and april stop calling me about trading my car. i'm not ready yet. thank you. More
by jessicam
Employees Worked With
Billy Hummel
March 22, 2019
A pleasant experience Great job fixing a flat tire and rotating all tires. My truck was also washed for me. I enjoy Cookeville ford and would recommend it to anyone. Great job fixing a flat tire and rotating all tires. My truck was also washed for me. I enjoy Cookeville ford and would recommend it to anyone. More
by Salacia
Employees Worked With
xavier
March 21, 2019
service The friendliness of the service employee I didn't have to wait long. I had an oil change, tire rotation, regularly maintenance service and car wash. The friendliness of the service employee I didn't have to wait long. I had an oil change, tire rotation, regularly maintenance service and car wash. More
by Judy
Employees Worked With
Christina Root
March 21, 2019
Great Service I receive prompt efficient service every time I go to have my car serviced, even when I do not have an appointment. Christina Root is very knowledgeab I receive prompt efficient service every time I go to have my car serviced, even when I do not have an appointment. Christina Root is very knowledgeable, and remembers me and my wife whenever we come in and suggests service points that we should consider. She always has a smile, and makes us feel very welcome. More
by Dragon19401
Employees Worked With
Christina Root
March 20, 2019
Greatest salesman Nick Johnson was the best salesmen that I’ve ever experienced he took the time out and made sure we had the beat deal possible Nick Johnson was the best salesmen that I’ve ever experienced he took the time out and made sure we had the beat deal possible More
by Zodagreat
Employees Worked With
Nick Johnson
