Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford of Franklin
Franklin, TN
1,307 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,307 reviews
March 11, 2025
Miguel was very easy to work with and was very kind. He set us up with a great deal and we love the new car. He set us up with a great deal and we love the new car. More
by aaronatkinsdesign
Employees Worked With
March 11, 2025
Mr Casey Shelton went above and beyond to help me and my wife apply for financing and get our butts in our vehicle as quickly as possible without haggling or wasting our time. wife apply for financing and get our butts in our vehicle as quickly as possible without haggling or wasting our time. More
by Ishowerwithbeer
Employees Worked With
March 08, 2025
Great service. Zack was so knowledgeable. Thanks we had so many questions. Another man helped Zack was so knowledgeable. Thanks we had so many questions. Another man helped More
by Sharon Damron
March 06, 2025
Ben was great helping us make a decision on what vehicle would do best for us. He explained all the features of the vehicles he had in the dealership. He did not pressure us into a sale. He is a outstandin would do best for us. He explained all the features of the vehicles he had in the dealership. He did not pressure us into a sale. He is a outstanding person and is knowledgeable. I found out on March 4, 2025 just how great your dealership was. I stopped by the dealership and Ben was off. The sales manger was called for by the lady at the reception desk. In two minutes he was talking to me. He got Carlos a nice gentleman that took time to answer all my questions. THREE CHEERS for the wonderful treatment that I received without an appointment. This shows that this dealership has a trained staff that work as a team. It is one of the Ford best dealership I have used in the past 58 years. Thanks for all your help. More
by Ronald D Morrow Jr
March 05, 2025
Ford of Franklin and Lexi were very easy to work with, knowledgeable and quick. I would highly recommend anyone looking for a new vehicle visit Ford of Franklin and Lexi. knowledgeable and quick. I would highly recommend anyone looking for a new vehicle visit Ford of Franklin and Lexi. More
by Radought
Employees Worked With
March 01, 2025
They had what I was looking for and there was no back and forth about the price. A pleasurable experience. forth about the price. A pleasurable experience. More
by rrburleson
Employees Worked With
February 27, 2025
I was very pleased with my experience at Ford of Franklin. My salesman Zak worked really hard to get me exactly what I wanted and more than I was originally looking for. Franklin. My salesman Zak worked really hard to get me exactly what I wanted and more than I was originally looking for. More
by myway2000
February 26, 2025
Summer was Excellent. Thorough and patient. Knowledgeable, friendly, and respected our needs finding a vehicle. Thank you Ford Lincoln of Franklin for an exceptional exper Thorough and patient. Knowledgeable, friendly, and respected our needs finding a vehicle. Thank you Ford Lincoln of Franklin for an exceptional experience!! More
by Laura
Employees Worked With
Summer Bell
February 23, 2025
I came in ready to buy two new Broncos, took a test drive, and worked with the dealership to build out my custom order in person. I even followed up to confirm our discussion, but it’s been over a week drive, and worked with the dealership to build out my custom order in person. I even followed up to confirm our discussion, but it’s been over a week, and I still haven’t heard back. Not the best first impression—and it doesn’t inspire the confidence I’d expect when it comes to next steps and service. More
by Bronco
Employees Worked With
Zakary McEwen
February 22, 2025
Thank you very much for making the purchase very easy and pleasant, I love my car. Jordan was above and beyond to ensure a positive buying experience. pleasant, I love my car. Jordan was above and beyond to ensure a positive buying experience. More
by K jaime
Employees Worked With
