Ford of Londonderry

Brought in vehicle for recall. Vehicle ran fine before recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle bac recall work was done. Vehicle was almost undrivable(massive engine surges and cutouts) after recall completed. I asked that they take the vehicle back and restore it to the condition, and configuration, it was in before they "worked" on it. Response from service manager (oxymoron) was "We can't help you, the warranty is up". His dealership cripples my vehicle and thats it. He acknowledges that the recall work could likely have caused the engine to run so poorly but refuses any remedial action. Furthermore the work order stated the vehicle had a road test performed. Either that was a lie or the technician who performed it was incompetent. It was virtually undriveable and any technician who passed it should be let go. More

Was looking for a vehicle no one seemed to have. Contacted me and offered to find it. They found it and contacted me immediatly. Very pleasant people to deal with and seem to actually happy to see y Contacted me and offered to find it. They found it and contacted me immediatly. Very pleasant people to deal with and seem to actually happy to see you when you walk in. Car buying process was very smooth. A nice change from some of the games other dealers play. Overall I am very happy with my purchase and will recomend to others. More

Good follow up without being pushy. Friendly dealership on phone and in person. Very accomodating. They dealt with financing, taxes, plates and insurance without me being there and delivered car to me in M on phone and in person. Very accomodating. They dealt with financing, taxes, plates and insurance without me being there and delivered car to me in Massachusetts. Will definately consider this dealership the next time I need a car. More

Everyone at the dealership was very professional, prompt, polite, friendly and helpful. We came from NJ to purchase the vehicle, they volunteered to pick me up at the airport and expedited the sale. Ne polite, friendly and helpful. We came from NJ to purchase the vehicle, they volunteered to pick me up at the airport and expedited the sale. Negotiations went smoothly. Jeff and the dealership are a pleasure to do business with. More

Great experience. I worked with Jeff Brunini (the internet manager) who gave me a great price...right in line with Edmund's pricing. Lee Turner finalized the deal. I bought my prior F-150 from Lee ba internet manager) who gave me a great price...right in line with Edmund's pricing. Lee Turner finalized the deal. I bought my prior F-150 from Lee back in 2003. I had a great buying experience then and I had a great buying experience again. This dealership is very friendly, they follow up on the sale and are there to help out with any questions. Chuck, the finance manager, is not your typical finance manager. He does not push you into extended warranties or other items you may or may not want. I truly feel that they are there to sell you a vehicle at the best possible price. My prior F-150 has been serviced there since 2003. My experience with the setvice department has been very positive. My former F-150 has never let me down and to this day runs like a top. I intend on having my new F-150 serviced at this dealership as I did my former F-150 even though I have two other Ford dealers closaer to my house. Londonderry Ford if worth the trip. You will not be disappointed. More

Manager and salesman became very argumentive with my wife Manager and salesman became very argumentive with my wife and I. Offered the least amount for my trade-in out of 5 other dealerships and advertised Manager and salesman became very argumentive with my wife and I. Offered the least amount for my trade-in out of 5 other dealerships and advertised the wrong amount of mileage on vehicle. They told me that they had another vehicle, but when ask about the other vehicle they said that it was on a demo drive then later they told me that an employee had taken it home. More

29 June 2010 We contacted Mr. Jeff Brunini, the 29 June 2010 We contacted Mr. Jeff Brunini, the Londonderry Ford's dealership Internet Manager, via E Mail, prior to our visit to the dealership. W 29 June 2010 We contacted Mr. Jeff Brunini, the Londonderry Ford's dealership Internet Manager, via E Mail, prior to our visit to the dealership. We swapped E Mails and phone calls. Jeff put a draft deal together quickly. His willingness to help us purchase the Ford Edge went way above the normal call of duty. His service to us was unbelievable. If it were not for Jeff’s efforts, my wife and I doubt that we would have bought the vehicle (and so quickly). We then went to the dealer showroom and met Bob Morissette. He completed the deal and delivered the car to us. He not only knows his product line but also is extremely professional. Bob's service to my wife and I was superior. Also, the way Bob had the car on display for us when we arrived to pick up the Edge was unique. It was in a private area that was slightly elevated. Bob's delivery presentation was extremely informative. Also, the preparation of the car for delivery was quality workmanship. We received a good price from a competent and friendly dealership. We have been buying New Fords since our purchase of our 1962 Galaxy 500. Messer. Brunini and Morissette made the purchase of our new 2010 Ford Edge our best buying experience at a Ford Store. It is with great pleasure that we recommend highly Ford of Londonderry. More

Hi: I worked with sales representative Al Finnegan Hi: I worked with sales representative Al Finnegan when trying to decide between two different vehicles. He was very helpful with test-driving bot Hi: I worked with sales representative Al Finnegan when trying to decide between two different vehicles. He was very helpful with test-driving both vehicles. I had a LOT of questions because the last 3 vehicles I have owned were old style Fords (340,000 combined miles!!), which were much different today's cars and now discontinued. Al never pressured me and I took a couple of days to decide on the car I wanted but by the time I made up my mind someone else bought it out from underneath me. We talked briefly about searching for another one but due to family time constraints, I decided to search on my own while driving around doing some errands and just happened to find one. I would recommend Al Finnegan to anyone looking for a new Ford, or other pre-owned vehicle; he was very knowledgeable, courteous and professional. Thanks to Al I am still a Ford owner. Best Regards, A Long Time Ford Customer More

Fantastic salespeople that were very upbeat and willing to find prices that met my budget. Absolutely no pressure to buy a car. GM (Jim McGovern) was extremely helpful and worked as quickly as possible to to find prices that met my budget. Absolutely no pressure to buy a car. GM (Jim McGovern) was extremely helpful and worked as quickly as possible to get me my car. Got everything done in a good amount of time, paid a very reasonable price, and the salespeople were wonderful about any questions I might have. More

Great Car, Fabulous Service, willing to work with you. would recommend anyone in the market for a car. Lee went above and beyond. the team is continuing follow ups after the sale. Excellent!!! would recommend anyone in the market for a car. Lee went above and beyond. the team is continuing follow ups after the sale. Excellent!!! More