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Forest City Honda - Service Center

Forest City, NC

4.8
866 Reviews

866 Reviews of Forest City Honda - Service Center

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September 17, 2020

Very friendly dealership. Did a great job & service was very quick & the wait was timely. Service department was great in informing me of the recall & the multi point check they did. More

by MUSTANGSB775
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Forest City Honda responded

Thank you for your business! Customer service is number here at Forest City Honda! If you need anything please let us know.

September 16, 2020

The service was prompt and the staff was excellent. Billing on service was clearly explained before work was performed and every part of the visit was very professional More

by CLAYNKIM
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Warlick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Clubb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Forest City Honda responded

Thank you for your business! We appreciate you! If you need anything else please let us know.

September 16, 2020

Oil pan was replaced, but wheel alignment was off. Now I need to schedule another service. The overall experience was fine, the cost was higher than expected. More

by JPMORGAN65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Forest City Honda responded

Thank you for your business! Please bring up any issues at your service appointment so we can assist you.

September 15, 2020

Mechanics are good, but the service advisors need more training in my opinion, and the cashier is just flat out rude and grumpy. New Honda's use synthetic oil which lasts 10K miles, but they still recomm More

by moorem1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Wall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KURT WATERS, Kyle Marshall
Sep 16, 2020 -

Forest City Honda responded

We are sorry about our Cashier. Training sessions will be held with her on customer service. Honda recommends 5-7 thousand miles but in our area, we recommend 5000 miles due to driving conditions. Thank you for your comments, that is the only way to improve our customer service.

September 05, 2020

Wish I had something nice to say about Honda, the service people were great... But the HR-V, got traded in for a Ford, very disappointed with Honda ... will not be buying another More

by sdh750
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2020 -

Forest City Honda responded

Sorry to hear about your disappointment. I'm not sure I understand exactly what your disappointed about. Please give me a call at 828-286-2614 so I can see how we can possibly solve your issue, my name is Alana.

Sep 07, 2020 -

sdh750 responded

Had to have rear struts replaced repeatedly and nobody wanted to look for cause. Was told when warranty was up, it was my problem. Bought the car brand new off showroom floor and constant problems, so a week ago I traded it in...

Sep 07, 2020 -

Forest City Honda responded

Can you tell me who you spoke with so I can see what we can do?

August 30, 2020

Everyone that we dealt with was so helpful and polite. I don’t take my pilot anywhere else because the service department has always been great to us. They let me know what my options were and never pressu More

by PRINCESSKNAUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Forest City Honda responded

Thank you so much for choosing us! We appreciate your business and look forward to helping you in the future.

August 26, 2020

HIGHLY RECOMMEND! This is the best car service I've ever received. They're so transparent about their prices (cheapest in town across the board!) and they are always so friendly! They always accommodate my More

by ASHLEYL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Forest City Honda responded

Thank you for your recommendation! We appreciate your business and look forward to helping you in the future.

August 24, 2020

I have bought a few cars from Forest City Honda, and get my service work done here as well. Outstanding and honest people! There is no comparison when dealing with other dealerships. Forest City will alw More

by DAVID@STOVALLFINANCIALGROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Wall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2020 -

Forest City Honda responded

Thank you for choosing us! We really appreciate your business!

August 24, 2020

They took care of my recall and scheduled and performed it in a timely manner. I also bought touch up paint and the parts counter was very helpful. More

by RODNEYQUEEN4LIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerber Collins
Aug 24, 2020 -

Forest City Honda responded

Thank you for your business! If you need anything else please let us know.

August 21, 2020

My experience at Forest City Honda was very satisfying. The customer service was quick with my request and appointment. The cost was also very affordable. More

by SANES_GIRL2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Marshall
Aug 21, 2020 -

Forest City Honda responded

We appreciate your business and look forward to helping you in the future!

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