Fort's Toyota of Pekin - Service Center

Saw her with a challenging customer. She handled him very well. My service was very good. She handled him very well. My service was very good. More

Always realiable and friendly. They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need t They come and explain to you if anything unexpcted showed up and when they are through with your car they explain what was done and what will need to be done the next time. More

They always do great work I have been going to Pekin Toyota for over 15 years Toyota for over 15 years More

Dylan has always been very easy to work with. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. On my last visit, he did a great job explaining everything and making it as easy as a process for me as possible, which I appreciate. More

Dylan did a great job explaining everything before and after the service. Very professional and pleasant. after the service. Very professional and pleasant. More

Quick, courteous service with a full explanation of the visit - easy in and out location visit - easy in and out location More

Friendly service. They got my car serviced right. Never had any problems with Fort’s Toyota. They got my car serviced right. Never had any problems with Fort’s Toyota. More

I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced from both Amanda Railey and Eric Stahl, Service Manager. I took my Highlander for a routine tire rotation, on 9/12/24. Amanda relayed that I needed over $1600 in recommended maintenance items (I was immediately suspicious as I have never even had half of these items recommended before). I take great care of my vehicle and want to ensure it stays in top shape. I told her that I would be taking my vehicle to a private mechanic because the estimate she provided was excessive. On September 23, my local mechanic called me to report that my Engine filter was missing and the lid to my engine filter was haphazardly laying under the hood. I immediately reached out to Amanda to inform her. She relayed that she spoke to Eric, service manager, and they did not have a video to review from my date of service 11 days prior. I asked her why my engine filter was even removed because I only went there for a tire rotation. She clarified that even during a tire rotation, they check all the filters. I told her that I was disappointed this happened and hoping that my vehicle wasn’t damaged from all the debris that could enter into the engine while the lid was out for 11 days with no filter in place. She assured me that everything would be well. She also advised me to send an invoice of the new filter I had to purchase for approximately $50 including install from my local mechanic. She said that Fort’s Toyota would reimburse me for this cost. I emailed her the invoice on September 24. No response. Then, I sent follow up emails to both her and Eric on September 27 and October 3. No response. I would greatly appreciate follow up regarding this concerning experience and lack of professionalism. More

Knowledgeable service department, friendly staff, keeps me informed of future big ticket service needs, easy to make appointments me informed of future big ticket service needs, easy to make appointments More

I was blown away by the video of the car inspection texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to texted to me even before the car was ready for me to take so I could see that the inspection happened. Great tech and great service manager! I go to this dealer even though it is not the closest to my house because it has always been better at everything! More