Kevin Carrington

I have been buying vehicles from Fort's for more than 20 years and have always received the best customer service of any other dealership I have dealt with. Eric and his stafff are outstanding. years and have always received the best customer service of any other dealership I have dealt with. Eric and his stafff are outstanding. More

by BKCROSS Verified Customer Verified Customer

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Very friendly and not pushy. Explained features of car while driving and when trying to make a decision. Even called after purchase to see if any question's. Just made the experi Explained features of car while driving and when trying to make a decision. Even called after purchase to see if any question's. Just made the experience much less stressful More

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Great overall Experience! ! Would highly recommend this dealership. Kevin and Ray were fantastic to deal with! ! Would highly recommend this dealership. Kevin and Ray were fantastic to deal with! More

by BRETT ADAMS Verified Customer Verified Customer

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Everyone was transparent and courteous and respectful I have done business with Forts in the past and always had good service from the service team. I would buy a car from them in the future and recommend have done business with Forts in the past and always had good service from the service team. I would buy a car from them in the future and recommend them More

by J9MC55 Verified Customer Verified Customer

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We are always pleased when working with Fort’s. Kevin and Ray take very good care of us and the Service Department is top notch. Kevin and Ray take very good care of us and the Service Department is top notch. More

by arcrjr2 Verified Customer Verified Customer

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Highlander did not come with a manual for the very complicated multi media system. We were told "that's the way they come". We were told to go to"You Tube" or call a Toyota 800#. The Toyota people complicated multi media system. We were told "that's the way they come". We were told to go to"You Tube" or call a Toyota 800#. The Toyota people were just as bad as Fort's. My last nine vehicles have been Toyotas. I left Peoria Toyota because of their terrible Service Department. Perhaps that was mistake!!!!!! More

by PHILIPMETCALFE Verified Customer Verified Customer

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Best experience I have ever had at an auto dealership. Everyone was friendly and they treat you like family. No back and forth drama, just a straight forward deal that is geared toward the customer! Al Everyone was friendly and they treat you like family. No back and forth drama, just a straight forward deal that is geared toward the customer! Also helps that the vehicle is amazing. More

by nortnoodle55 Verified Customer Verified Customer

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Bought new 4Runner last Thanksgiving and it's had intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. We intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. Went to Quincy Toyota dealer and they diagnosed it as being inoperable, but reinstalled unserviceable motor due to not having part in stock. (After 2 hour wait). Returned to Pekin Forts Toyota for next oil service and scheduled blower to be replaced. Called ahead to parts department to confirm replacement motor in stock. Upon arrival for service, I was informed blower may not be replaced due to no "qualified" mechanic on duty. Service department required 2 hours and 20 minutes for oil change, tire rotation and finally blower replacement. I've replaced 4 blower motors on my 2008 Tundra and it's a 10 minute job. They have never completed a simple oil change in less than 2 hours. Totally unacceptable. Once Toyota Care warranty is expired, I will not return for anything but warranty items. More

by bh212pilot Verified Customer Verified Customer

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Friendly and trusting staff, not your typical pushy car salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend thi salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend this dealer to anyone looking for a new Toyota vehicle. More

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This is the quickest car purchase I have ever made. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. More

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