Frank Boucher Chevrolet Cadillac of Racine

Was told I would get my money back for a recalled part if I got it fixed at a different shop. Would just need to bring in the receipt. So even when I brought them the receipt they said “ok just a matter of t I got it fixed at a different shop. Would just need to bring in the receipt. So even when I brought them the receipt they said “ok just a matter of time for you to get your money back from GM” long story short they gave me the run around for MONTHS. Had to call them multiple times. My last phone call was with a man named Jim who was extremely rude and unprofessional and told me I was “giving him a headache.” I lost out on over $700 because of them. I will never do business with them again. More

Customer service was great and vehicle was kept clean and repairs were seamless. Communication was constant and informative. repairs were seamless. Communication was constant and informative. More

I have bought my last 2 trucks there, and will be back when I need my next one when I need my next one More

Rob was great. Wasn't pushy but offered important information. Made sure everything was taken care of with a minimum of fuss. It was a pleasure working with him. Wasn't pushy but offered important information. Made sure everything was taken care of with a minimum of fuss. It was a pleasure working with him. More

Ask the Service Manager. I was so disrespected by Mitch it was pathetic. He left the building without telling anyone and my vehicle was in the bay READY for almost 20 minute I was so disrespected by Mitch it was pathetic. He left the building without telling anyone and my vehicle was in the bay READY for almost 20 minutes before I noticed it and said something. Terrible customer service and service manager didn’t give a xxxx More

Always great service every time I get service ar the facilities definitely will continue to go facilities definitely will continue to go More

Best job ever they surpassed all my expectations I would recommend them to anyone thank you all recommend them to anyone thank you all More

Morry Decker is the best! He is very professional and knowledgeable. I can always count on him to get my car in top condition. I know he has other customers, but, he always ma He is very professional and knowledgeable. I can always count on him to get my car in top condition. I know he has other customers, but, he always makes us feel special. Thank you Morry! More

Communication has been helpful and making appointments expedited. Everyone has been courteous which I appreciate. expedited. Everyone has been courteous which I appreciate. More

Prompt service. Great communication from Morrie. I was surprised by the total amount for the labor cost. I was also disappointed that there was the plastic covering Great communication from Morrie. I was surprised by the total amount for the labor cost. I was also disappointed that there was the plastic covering, a hair covering, the car # tag left in my vehicle. Also no free car wash was offerred. I would think for the amount of money I paid for the service repairs, a free car wash could be given and the service remnants would be taken out of my vehicle. Other than that, Morrie gave great customer service. More