Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Great Dealer, honest, knowledgeable, and good pricing upfront. It was a joy working with Matt, Ryan, and Nathan and we will be going back. Everyone in the dealership was willing to help with our purchas upfront. It was a joy working with Matt, Ryan, and Nathan and we will be going back. Everyone in the dealership was willing to help with our purchase and I am sure I have forgot some who should have received a good review.. More

Great Experience! Michael was awesome to work with. We new what we wanted and there was no pressure at all. We would do business with Frank Boucher again! new what we wanted and there was no pressure at all. We would do business with Frank Boucher again! More

Worst decision of my car buying experience. Went in looking for a new or newly used dodge or jeep brand suv and they pointed me in the direction of a VW tiguan because they said the sale on the vehicle looking for a new or newly used dodge or jeep brand suv and they pointed me in the direction of a VW tiguan because they said the sale on the vehicle was much better than on the dodge or jeep brand. Then also said the resale value on the tiguan was far superior as well. So I took their advice and was a nightmare ever since. They have had my brand new vehicle in the shop longer than I expected had it in my possession. Twice they told me to continue driving it with the engine light on. Then I got a misfire code and didn't want to cause anymore damage to the engine or emissions so I took it back. They again told me to continue driving it until parts came available. I refused they gave me a rental vehicle and I worked directly with vwoa to get my tiguan replaced. They after several months they agreed to send me a 2021 to replace my 2020. So as I'm waiting for this vehicle to arrive I tried working with the dealership on a trade in wanting to go back to the dodge or jeep brand. They proceeded to tell me I have to take a loss on a vehicle that I haven't even taken ownership of and is still in the delivery process. So much for the resale value they bragged about huh. Also the car is poorly engineered very cheaply made in every aspect and apparently completely unreliable and now the dealership wants me to take a loss on a vehicle that hasn't even arrived at their dealership. I would suggest another dealership other than a boucher dealer. Also I chatted with their specialist about leaving a review with them and he asked if it was positive or not. I asked why that should matter and he said in order to proceed he needed to know. So their ratings on their website are from only positive reviews not as an overall review. I also had screen shot our conversation if anyone needs proof of that conversation. More

Great experience. I was prepared for a large bill for repairs. It was a simple fix and the cost was zero!! Kayce also reminded me that I had not gotten my free oil change. I know where I will go in th repairs. It was a simple fix and the cost was zero!! Kayce also reminded me that I had not gotten my free oil change. I know where I will go in the future! Thanks More

Service man was very friendly and easy to get along with. I have no complaints with the dealership, I only have one concern that the replacement mat doesn't match the rest of my existing mats. I wish the fro I have no complaints with the dealership, I only have one concern that the replacement mat doesn't match the rest of my existing mats. I wish the front passenger side mat would have been replaced so they could match each other and not have two different color ram emblems on them. More

This is the second time we have dealt on a new Jeep at this dealership. They are very professional. Bruce is a great person to work with. this dealership. They are very professional. Bruce is a great person to work with. More

The Volkswagen service department is the absolute best! Highly recommend going there! Jericho is absolutely wonderful! Do not recommend the other service department. I was actually bringing in my friends c Highly recommend going there! Jericho is absolutely wonderful! Do not recommend the other service department. I was actually bringing in my friends car who needed an oil change and few other things. He had spoken to Jericho but at the time I couldn't remember her name.. I told a young girl with dark hair at the service counter this. I asked if I was in the right area because I noticed when I parked the Volkswagen service area was across from where I was. I asked if I should go over there. The girl assured me that she would find out everything my friend had requested. She did not! They had only done the oil change and nothing else and told me the car was done.When I asked the girl at the counter if she checked on what my friend wanted done she was very rude. She said she did and that I now needed to go to the Volkswagen side because they don't check def there.or do some other things he wanted .I found out if she would have checked she would have sent me to the Volkswagen service when I got there. More

Great overall experience. Cameron did an awesome job of walking through everything and giving me a lot of options for my budget. Super simple and low stress process walking through everything and giving me a lot of options for my budget. Super simple and low stress process More

Matthew was awesome and we love the car!! The only issue we had was there was a piece on the sun blocker screen that popped off immediately and there was a small scratch that we weren’t told about. But we a we had was there was a piece on the sun blocker screen that popped off immediately and there was a small scratch that we weren’t told about. But we absolutely love it and the sales and service was excellent! Love my coach purse, too! More

Very friendly and pleasant to work with. I was able to get the vehicle I wanted at a good price and everything went smooth and Farley quickly. get the vehicle I wanted at a good price and everything went smooth and Farley quickly. More