Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

brought in for fuel rail leak recall. next day the car's check engine light was on and was alerting it lacked sufficient engine oil. i checked over the engine bay myself and found some of the evap system c check engine light was on and was alerting it lacked sufficient engine oil. i checked over the engine bay myself and found some of the evap system connections were not connected and were loose in the engine bay. on top of that the car was burning off spilled coolant from the block that was apparently added as part of the recall; it was an incomplete and messy job--this car has had no issues for its nearly 40,000 miles until it visited this service department. a note on the multipoint inspection: they recommended a rotate on tires that all 4 were replaced on less than 300 miles ago at another location, also recommended an air filter and oil change that was done only a few months ago. i feel like this service department is dishonest and not committed to quality work. i will not return. More

Troy P. was a delight to work with. Friendly and knowledgeable. Good test drive to really get to know truck. Dealt with my wife 3 kids and I for the whole time! knowledgeable. Good test drive to really get to know truck. Dealt with my wife 3 kids and I for the whole time! More

Well from what I had to see, it’s pretty cool. They were patient as I was. But there was snacks and drinks so I guess it wasn’t all bad. Had tv too. patient as I was. But there was snacks and drinks so I guess it wasn’t all bad. Had tv too. More

They were courteous and knowledgeable upon check in. The service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. service was detailed and they were fast. Overall it was a good experience and the waiting area was comfortable. More

Went in for oil change before coming in I had called to see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in s see if I would need an appointment in order for them to inspect my RAM for a broken piece women I spoke with informed I didn’t need it just come in she would have tech take a look at it upon arrival I told service advisor same concern made it aware this was important for me to find out as far as pricing and or getting it fixed and or replaced waited 2 hours I assumed they were taking a closer look at broken piece when service advisor came to give paperwork she had bare minimum information on broken piece and or what my next step could be felt brushed off and put to side as if I wasn’t important I myself work in customer service and to me was rude on her end I understand they didn’t have parts to perform but felt she could of quoted me other options More

No complaintsQuick job that was explained well by No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van No complaints Quick job that was explained well by Curt Will return for future work due to my experience. Consistently perform good work on our van. More

I feel like family since this is the 3rd vehicle I have purchase from Frank Boucher. They really treat you well! Patrick works very hard to make his customers happy. Thank you! purchase from Frank Boucher. They really treat you well! Patrick works very hard to make his customers happy. Thank you! More

This crew is awesome and greatly appreciated! I always feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! feel so taken care of during my visits! They're very knowledgeable and super helpful! Thank you! More

My experience at the dealership was both friendly and helpful from the beginning to end. Jeff was extremely helpful from the first time I went in looking, over a year ago. He did a great job at keeping helpful from the beginning to end. Jeff was extremely helpful from the first time I went in looking, over a year ago. He did a great job at keeping in touch and making sure I was getting everything I wanted. More

From contact through email to in person, Jeremy Weathers was wonderful. He was not only extremely knowledgeable, but I did not feel pressured at any moment during the buying process. He took the time to lis was wonderful. He was not only extremely knowledgeable, but I did not feel pressured at any moment during the buying process. He took the time to listen to what my goals were and what I was looking for. He presented options based on that, and I feel in love with my new Jetta. By far the best experience at a dealership that I have had. More