Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

Overall really good buying experience. Thanks Randy for being thorough and also respecting the process i wanted in the buying experience. Thanks Randy for being thorough and also respecting the process i wanted in the buying experience. More

Pleasant experience with knowledgeable staff who are willing to stand behind making sure their customers are satisfied. willing to stand behind making sure their customers are satisfied. More

Good experience, sales man Randy was good to work with. Overall a good experience . Thank you Overall a good experience . Thank you More

We had the pleasure of working with Troy on our search for a new car. He was the first sales person we met and after one stop at another dealership and immediately we went back to Troy. He was personabl for a new car. He was the first sales person we met and after one stop at another dealership and immediately we went back to Troy. He was personable, kind, and knowledgeable. He listened to what we wanted and only showed us the vehicles that met our requirements. Car buying can be stressful, but Troy made it enjoyable. More

Service department frequently left items loose and leaking. The dealership will not stand by their work. Even if you can get them to cover something, you will waste more time with repeated visits. leaking. The dealership will not stand by their work. Even if you can get them to cover something, you will waste more time with repeated visits. They won't check your oil level, but they'll try to sell you $3000 in brake components you don't need. Sales department will only offer KBB values. Avoid at all cost. More

Express oil change could be a little faster other then that not to bad with services that not to bad with services More

Friendly,knowlegable,no pressure,felt good about my value on trade and incentives.Dealing with Michael was more like talking with an old friend than a salesman.Ryan had just the right amount of interaction t on trade and incentives.Dealing with Michael was more like talking with an old friend than a salesman.Ryan had just the right amount of interaction to make this sale comfortable.Definitely would recommend. More

Excellent vehicle ordering and purchasing experience. Troy was very patient with any and all questions and was extremely knowledgeable. With the information he was was able to provide comparing the op Troy was very patient with any and all questions and was extremely knowledgeable. With the information he was was able to provide comparing the options and differences between the Jeep models, we were very comfortable with and confident in our purchase decision. Completion of the order, receiving of the vehicle and all required purchase/financing paperwork was completed in a proficient, time sensitive and (yet) personable manner - we weren't just a number. Very much appreciated! Kudos to Troy and Nathan. Would highly recommend to anyone. More

December 08,2022 I came in for an oil change and rotation, and to have a trim piece that was peeling inside looked at for a part to be ordered. My invoice does not state the rotation so I do not kn rotation, and to have a trim piece that was peeling inside looked at for a part to be ordered. My invoice does not state the rotation so I do not know if it was done. I was told when the truck was done that it was parked outside a bay door next to the car wash and the key fob was in it. I walk through the man door that was surrounded by approximately six technicians eating and smoking next to my truck. Having a break, all good, people need it. Sending a customer through an area where they have break so that I have to walk through smoke and it’s occurring next to my brand new vehicle, that unacceptable! Part was ordered but I didn’t hear anything for over a month. Two days after I ask about it I’m told the part is finally in. This was my first and most likely last time using the service at Boucher Chrysler due to the unprofessionalism and lack of respect. I have always used Boucher VW because of the level of tact and professionalism so this was super hard to take in. More

Our salesman Patrick was fantastic to work with. He really seemed to listen and made sure that we were comfortable with our new van. He explained everything with out talking down to us. Everyon He really seemed to listen and made sure that we were comfortable with our new van. He explained everything with out talking down to us. Everyone was very friendly. More