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Frank Boucher Kia of Racine

Racine, WI

Overview
Employees
Reviews
Vehicles
4.6
954 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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9601 Washington Ave #100

Racine, WI

53406

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Showing 955 reviews

December 12, 2023

Very disappointed that the work couldn't be done on my 1st appointment. You knew that I was coming in for break lines and you were not prepared to do the work, so I have to take off work again. If you wan More

by WWW.SKWWMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

Helpful
December 11, 2023

Service has been honest and good most of the time; however, not so honest and not so good at least one time. More

by ANGIECANNALTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 13, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we truly appreciate your honest feedback. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

Helpful
December 08, 2023

I had a long wait time but was very pleased that everything that needed to be done was finished in one visit. Including a carwash! More

by PERFECTSMILESRDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica
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Dec 11, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

Helpful
December 04, 2023

Great service friendly timely and personable and courteous will return for any additional service in the future More

by JPATANMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Frank Boucher Kia of Racine responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Helpful
December 02, 2023

Onica was very helpfullhad a new engine put in hope it last and no problems More

by Scottslater
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Onica
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Dec 04, 2023 -

Frank Boucher Kia of Racine responded

Hi Scott, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

Helpful
December 01, 2023

Overall it went pretty well. Annika was very knowledgeable and friendly. She made it worthwhile! More

by dwg777
Recommend Dealer
Yes
Employees Worked With
Annika A. - She was awesome!!!??
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Dec 01, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we're so glad you enjoyed working with Annika! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

Helpful
December 01, 2023

Much more comfortable experience than other dealers we visited. Low pressure, went the extra mile to dealer trade for the color we wanted. More

by KRISTOPEITRICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
November 30, 2023

I've always been happy with the service I've received. Timely and they do a good job. More

by Yautjakshai1715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamal Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

Helpful
November 30, 2023

Everything was great. Keep up the good job. You've hired well. No Yes yes don't have more time to donsurvey More

by NANCY.MEILAHN
Recommend Dealer
Yes
Employees Worked With
Brandon Greeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Greeley
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Dec 01, 2023 -

Frank Boucher Kia of Racine responded

Hi Nancy, we always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!

Helpful
November 30, 2023

I was never told about oil changes being done in the new service area when I made my appointment. And it took an hour and a half for them to do a simple oil change. Probably won't be coming back for service More

by RSCHUIRMANN
Recommend Dealer
No
Employees Worked With
Jamal Jackson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal Jackson
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Dec 01, 2023 -

Frank Boucher Kia of Racine responded

Hi there, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our General Manager, Clay Evans, at 262-886-2886 so that we can make this right.

Helpful
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