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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,137 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,137 reviews

January 10, 2021

First oil change was to include a tire rotation and DEF top off. Not sure if tires were rotated or not, DEF was nowhere near topped off. Maybe a gallon added tops. Why advertise this if you aren't going to More

by doublend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 09, 2021

I am not satisfied with the services I received on January 5th 2021 the technician lied and the charge was outrageous and I took it back and they charged me more ridiculous More

by Cjpnurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronnie
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Jan 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 08, 2021

Great car buying experience quick easy and professional.left with a great deal will definitely be doing my business with these guys in the future.Thanks Tyson kienan and Stephen! More

by Daniel j.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 08, 2021

Good service. Friendly environment. No pressure to buy. Fair price. Quality service and customer greeting. Some people were not following covid guidelines in the building That was little concerning. More

by naveen.kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 07, 2021

Service rep very professional. Did not have to wait long for my car since services completed quickly. I had not called ahead and expected the work to take all days but it was completed in a couple of hours More

by mcusty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember the name.
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Jan 07, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 07, 2021

This is an excellent dealership to go to. Philip Jansen is an excellent salesman to deal with. This dealership has excellent service would recommend to anybody. More

by bernhardgiesbrecht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 05, 2021

Friendly, quick and reasonably priced for a quick oil change, tire rotation and multipoint inspection. I needed prompt service for a graveside service trip same day. Thankful Frank Brown Honda did not ad More

by Sheltonshivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jan 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 05, 2021

Buying our Honda CRV at Frank Brown Auto was a great experience. Joseph was a great sales person who was looking for what was right for us. The general experience was quick and it went smoothly. More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jan 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 05, 2021

Kienan was the BEST salesperson I have ever worked with when buying my 2020. GMC Terrain. I had my first oil change a few weeks ago at Frank Brown and Terry was great also! More

by tammiemanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry - Service Department
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Jan 06, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 04, 2021

Management using the phrase “I’m not trying to sales pitch you here, just talking to you like a friend” total cringe. but Joseph was great!!! He was friendly and human and not pushy at all. More

by KADYBGALLAGHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Allen
Report | Print
Jan 05, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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