Frank Brown Auto and Truck Ranch

Horrible My truck was serviced and returned to me with a check in all the green boxes, only for the check engine light to turn on the day after. To make things My truck was serviced and returned to me with a check in all the green boxes, only for the check engine light to turn on the day after. To make things worse my fuel line came loose in Ballinger, Horrible service department highly recommend going elsewhere. I have driven GMC my entire life and have never had a problem until going to Frank Brown Auto in Lubbock. Two thumbs down. More

not fixed Tech “Sammy” was not very helpful, stated he could not find anything wrong and had me get my car, drove off the lot and the problem continued. Tech “Sammy” was not very helpful, stated he could not find anything wrong and had me get my car, drove off the lot and the problem continued. More

Customer Service and facility way behind the competition!! Took my vehicle in because my condenser was leaking at the seal, and asked for my shocks to be greased (as the service manager suggested) and it was n Took my vehicle in because my condenser was leaking at the seal, and asked for my shocks to be greased (as the service manager suggested) and it was not done. The entire time I dealt with Sammy in the service department, I had the feeling I was bothering him or interrupting his day. Finally, when I got the call that my vehicle was “ready for pickup”, I asked if my shock problem was diagnosed and fixed and he told me he would call me back, and when he called me back 5 mins later he said they couldn’t find any problem with my shocks, and the first speed bump out of the dealership, they squeeqed loud enough for my girlfriend to comment on them! So obviously my girlfriend is more qualified for listening for an issue than the GMC service department. I won’t be back unless I absolutely have no other option, in which case, I won’t deal with Sammy! More

Great Service, Long Wait I would totally recommend this service department if it weren’t for the amount of time it takes to get in and out. Ronnie was great and notified me al I would totally recommend this service department if it weren’t for the amount of time it takes to get in and out. Ronnie was great and notified me along the way of service. I feel the queue is really backed up every time I need something done. It takes several days to get in. When you work from your vehicle, this is not optimal. More

poor poor service Pre ordered part. When it came on we dropped of the truck and they still kept it for 8 days. They said it was a 2 day job. Had to have a wrecker ser Pre ordered part. When it came on we dropped of the truck and they still kept it for 8 days. They said it was a 2 day job. Had to have a wrecker service pick it up after we got it back. The mechanic forgot to plug the transmission case. Mickey Mouse operation. Don't buy a truck from them. I will make sure all my friends and family know about there service. More

Lubbock They charge me $1,454 and not fixed my Hummer. And charge more. We took our car to another mechanic and they fixed for $60. They charge me $1,454 and not fixed my Hummer. And charge more. We took our car to another mechanic and they fixed for $60. More

Quality of service is lacking. I've taken my truck in for a front end alignment twice now and my truck still pulls to the right. My invoice has no discription and is blank in refer I've taken my truck in for a front end alignment twice now and my truck still pulls to the right. My invoice has no discription and is blank in reference to the alignment. The service rep was of no help and had no information. More

Not what I expect of Honda 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing 3rd trip to dealership, (after being patted on the head 2x), they finally found the problem. Did not explain problem to me. Just said “We’re replacing the transmission & some electrical parts. We’ll let you know when they are here.” No loaner car available to me while fixing a warrantied issue. Service mgrs explaination was “Each Service Tech has one loaner they can use. His is being used. I don’t agree with this policy.” Turns out the supposedly new(?) transmission doesn’t come with a 60k warranty. It is only warrantied through the car’s 60k miles. (Car is at 31k). I only got this information because I called & asked to speak to a manager. Guess I’ll be selling this car. This is my 3rd Honda. I doubt I’ll buy another one. Very disappointed, after spending $32k. Salespeople are great. All service people are nice. They just don’t live up to what I expect of Honda. More

Terrible Experience I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointm I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointment for me. They told me they would be able to get to it soon and would let me know what they find. Six hours later I call and they still have not looked at it, but say that it is next in line and to expect a call in the next couple of hours. I didn't hear from them the rest of that day or the next morning. I called the next morning at 11 and was told they still haven't seen it. They repeated that they would get to it soon. I heard back several hours later and was told that they found the issue and that the throttle body position sensor needed to be replaced and it would cost $355. I asked for the part number to price it myself. I checked with two places and both confirmed the part number did not fit my vehicle but an equivalent was $20-30. I went to the dealer the following morning to pick up my truck and was told the technician still had his scanner plugged in to it and he was on a test drive. They told me he should be back any minute. Thirty minutes later they pull my truck around and charge me $99. The paperwork included no diagnostic information at all. Everything about this experience was unacceptable. I will not be returning. More

Vehicle purchase Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected the Dealership did nothing to prepare the vehicle. They did not detail the car. The car was dirty when first viewed. When some scratches were detected they refused to even do touch ups. The key fob was broken and they would not provide a replacement. While I purchased a one year old car, I still expect more customer service than what was provided. More