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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,149 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,149 reviews

April 29, 2020

Albert gave me and my husband the best deal we can find! We definitely will come back to him!! thank you so much for helping us More

by moniquesolis55
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

moniquesolis55, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 28, 2020

We received good service! Very efficient and quick. Sammy said bring it in & we were there g g or about 30 minutes. Only problem is , this is the third survey I have filled out! Dealership is great, but y’a More

by Pilot girl
Recommend Dealer
Yes
Employees Worked With
Sammy in service.
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

Pilot girl, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 28, 2020

Service was Great Mr. Botello, was great and very nice. He took care of my warranty issues with my truck and had me driving again. Thank you all. More

by greenjoer500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Botello in Service
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

greenjoer500, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 28, 2020

Love the way I’m treated every time I go in for service. Very friendly staff. Terry is very informative . They take care of my car! More

by tinah0401
Recommend Dealer
Yes
Employees Worked With
Terry
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

tinah0401, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 28, 2020

the service was good and fast. But when i went home, i noticed there was a scratch inside my passenger seat. so thats my complain. i dont know how it happened but prior to the service there were no scratc More

by donapanganiban
Recommend Dealer
Yes
Employees Worked With
Tony V, Blake Silvas
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Apr 29, 2020 -

Frank Brown Auto and Truck Ranch responded

donapanganiban, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 27, 2020

The guys were great and the service didn’t take long. I was greeted friendly and quickly. And even when they brought my truck back, the guy was polite. More

by tcrabb4
Recommend Dealer
Yes
Employees Worked With
Sammy
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Apr 28, 2020 -

Frank Brown Auto and Truck Ranch responded

tcrabb4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 24, 2020

Quick Service, friendly people They always provide a quick and good service! I like they are friendly from the moment Dean receives the car to the moment you checkout at Terry's d More

by uriel.garza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Domingo, Terry,
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Apr 24, 2020 -

Frank Brown Auto and Truck Ranch responded

uriel.garza, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 24, 2020

Excellent service, all I got was a state inspection but they were quick and courteous about getting it done. I will definitely go back to this location when I need service done. More

by Michael.mcclung08
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Michael.mcclung08, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 24, 2020

It was a great place to work with..no complains at all. John Carlo was absolutely the best car salesman I have ever had dealings with..thumbs up..👍 More

by rvanover42
Recommend Dealer
Yes
Employees Worked With
John Carlo
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Apr 28, 2020 -

Frank Brown Auto and Truck Ranch responded

rvanover42, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
April 24, 2020

Thank you Mr Phillip Mayra and myself have really Thank you Mr Phillip Mayra and myself have really enjoyed the car you sold us I would be happy to use you again and would send other people I know More

by craddickmd
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2020 -

Frank Brown Auto and Truck Ranch responded

craddickmd@gmail.com, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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