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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,127 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,127 reviews

April 06, 2020

Always courteous and helpful. Repaired in a timely manor and gave me several options on repairs that gave my best bang for the buck. Every time I have had a question, even if no repair was done at the time, More

by davidrollins.dr
Recommend Dealer
Yes
Employees Worked With
Dean, Minho. All the service dept.
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

davidrollins.dr, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 06, 2020

This is the second time I have used Frank Brown in the past year to purchase a vehicle. Kienan has made both of my purchases simple and my family has purchased vehicles with him too! More

by Shellyrjohnson66
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

Shellyrjohnson66, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 06, 2020

Kienan was a pleasure to deal with during these very different times. The whole process went smooth with good communication. Kienan has scheduled the bed lining in a timely manner. More

by rogerhitt
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

rogerhitt, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 04, 2020

They did as good of a job as they could considering the shut down.I appreciated the way Mr Cole worked with me to complete the transaction. We More

by codysteele
Recommend Dealer
Yes
Employees Worked With
Brian Cole
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

codysteele, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 03, 2020

I’m so happy with my new car! Rob made the purchase simple and easy. I felt at ease and well informed with how it works More

by EMMARICHBURG
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

EMMARICHBURG, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
April 03, 2020

compicated electronic signal from remotes to car not working Cameron did a perfect job and Ronnie is a great service manager. I I I I I I I I I I I I II I More

by m-kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

m-kenny, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
April 02, 2020

I highly recommend this dealership to anyone in the Lubbock area! Great service and nice employees working here! I will most definitely keep getting serviced through them! More

by clarencefoster25
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

clarencefoster25, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 31, 2020

Trustworthy also get the job done with great explanation and I get in and get out and they are opened early with great convince. Price is great ! Affordable More

by Amalia Sa
Recommend Dealer
Yes
Employees Worked With
Tony V
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Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

Amalia Sa, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 30, 2020

First 5k service went just fine, I was greeted by courteous staff, the coffee in the customers lounge was great and the gentleman accepting the payment was courteous and observing social distancing s More

by Sheltonshivers
Recommend Dealer
Yes
Employees Worked With
Did not note their names
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Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

Sheltonshivers, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 30, 2020

Quick and easy process. Friendly staff. Enjoyed the process even with everything going on with the corona virus, it was very easyAlbert and Jim were great!! Thanks!! More

by sebgreen73
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2020 -

Frank Brown Auto and Truck Ranch responded

sebgreen73, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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