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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,127 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,127 reviews

March 11, 2020

Seemed professional enough, took vehicle in for “special” warranty service on intermittent taillight issue. Made appointment, drove 90 miles, when I got there they said “we have to replicate the issue” to re More

by Technoredneck
Recommend Dealer
Yes
Employees Worked With
Rodney
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

Technoredneck, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your conerns with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 11, 2020

David and Steven are awesome they worked really hard for my wife and I 5stars isn’t even enough for these 2 if anything 100 stars thank you both again More

by skylar.newdiger
Recommend Dealer
Yes
Employees Worked With
David Wilde Steven Lundy
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

skylar.newdiger, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 11, 2020

The personnel was friendly as I drove my car in but so were the driver who drove to & from but so was Terry! Thank you. More

by M. Dolores Garcia
Recommend Dealer
Yes
Employees Worked With
Terry and the driver who drove me to & from my house
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Mar 12, 2020 -

Frank Brown Auto and Truck Ranch responded

M. Dolores Garcia , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 10, 2020

Very pleasant to work with. Blake and Emilio were both very helpful and courteous. I am extremely happy with my experience and my new Honda Civic! Thanks guys More

by lizzyb74
Recommend Dealer
Yes
Employees Worked With
Emilio Rocha , Blake Silvas
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

lizzyb74, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 09, 2020

Two words"great job",nice people to visit with good experience,and knowledge to deal with.wow wow wow wow the review is kinda boring to do. More

by flex16
Recommend Dealer
Yes
Employees Worked With
Albert Botello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

flex16, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 09, 2020

Mr. Richardson was very helpful and mindful for what we were looking for. It was a quick and easy process! Thanks for all your help Phillip! More

by ALYROA
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

ALYROA, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
March 09, 2020

Had a great experience fast prompt service great people to work with I will return to buy another car Tyson hall was a great salesman thank you for everything More

by Codyrey79
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

Codyrey79, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 09, 2020

All of the people I had contact with were helpful and very courteous. The work was done in a very short time. The checkout was quick and easy. I would recommend this place. More

by hellopopa
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

hellopopa, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
March 09, 2020

I needed to get my oil changed before leaving town and heading into work at 8am. Ronnie and his team did it! Thank you guys! More

by slram1980
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

slram1980, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
March 09, 2020

Found just the truck that I wanted. Everyone at the dealership was very professional. The salesman was very knowledgeable, courteous and helpful. I will definitely buy from Frank Brown in the future. More

by bgowin
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
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Mar 11, 2020 -

Frank Brown Auto and Truck Ranch responded

bgowin, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2020 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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