Frank Brown Auto and Truck Ranch

Fast service I bought a brand new truck that had two recalls on it they had to fix the recalls before I could take delivery of the truck they had it in and out in I bought a brand new truck that had two recalls on it they had to fix the recalls before I could take delivery of the truck they had it in and out in one day happy with the speed of that service. I have another truck still in warranty that I wish they could get it in and out fast but they say it’s gonna take a while More

2020 hd Denali. Ivan H Flotte. Very professional and fast service in sales department, I was looking for a honest Gmc dealer and I found it in Lubbock Texas. Thank you Frank Brown G Very professional and fast service in sales department, I was looking for a honest Gmc dealer and I found it in Lubbock Texas. Thank you Frank Brown GMC. More

The best customer service I want to let FB know that the service dept. especially Tony are 5 star service techs. Tony ALWAYS goes above and beyond for us! I want to let FB know that the service dept. especially Tony are 5 star service techs. Tony ALWAYS goes above and beyond for us! More

GREAT I so great full about my experience, thankyou, keep doing what y’all are doing I will definitely be back for more vehicles. Have a great Holliday. I so great full about my experience, thankyou, keep doing what y’all are doing I will definitely be back for more vehicles. Have a great Holliday. More

Service review As always fantastic service and outstanding personnel. Got me checked in and got me to work right on time. Gave me a complete description of what serv As always fantastic service and outstanding personnel. Got me checked in and got me to work right on time. Gave me a complete description of what service was done on my GMC. More

Quick courteous oil change! Needed an oil change and a license plate light bulb replaced on my Honda Ridgeline. The team at Frank Brown got me in and out in about 30 minutes. And Needed an oil change and a license plate light bulb replaced on my Honda Ridgeline. The team at Frank Brown got me in and out in about 30 minutes. And the price was about the same as any of the quick change grease xxxxxx places. I highly recommend their fast friendly Honda service! More

Tire fiasco I am very unhappy about my tire purchase there. I bought 2 tires on Oct 21st. No one mentioned road hazard or offered it. The tire was low 3 days late I am very unhappy about my tire purchase there. I bought 2 tires on Oct 21st. No one mentioned road hazard or offered it. The tire was low 3 days later and my husband aired it up. I drove to Weatherford and back with no problem. I was gone until November 4th. We had another cold spell and the tire was low again. We aired it up and the next time I came to Lubbock, I took it to see if it had something in it. The tire shop said it was leaking on the sidewall and they could not fis it, that I should take it back where I purchased it and get it replaced. I live 60 miles from Lubbock. When I brought it to you, Sammy said it was a puncture, although you could not see a puncture. He also said there was no warranty and no road hazard. He asked did I want another tire and I said only if it had road hazard and could I also get road hazard for the other tire I bought Oct 21st. He said yes for the new one but the other one was used And could not be covered. When I checked out the road hazard was not on there. Terry was very nice and took care of it the next day. Altogether, I was at the service dept for 5 1/2 hours, 3 1/2 on the 21st and 2 last week. I also paid for 3 tires. I can’t believe you don’t offer road hazard whenever anyone buys tires. I will not purchase tires from you in the future. I was told that the tire was defective and sammy did not even look, just sprayed it with wTer and said it was punctured. More

Great service! Josh, my tech, was honest and made me feel like he really cared about my car. Great service and good people! Would recommend bringing your car here fo Josh, my tech, was honest and made me feel like he really cared about my car. Great service and good people! Would recommend bringing your car here for all your needs. More

New car From sales to the service department. They went above and beyond to make it a great experience. Everyone was very friendly and helpful and made sure e From sales to the service department. They went above and beyond to make it a great experience. Everyone was very friendly and helpful and made sure everything was done the right way. More

Excellent service Service technicians very helpful and polite. Services completed in a timely manner. Will continue to go back for all maintenance and service needs in Service technicians very helpful and polite. Services completed in a timely manner. Will continue to go back for all maintenance and service needs in the future. More