Frank Brown Auto and Truck Ranch

Excellent Customer Service A couple of weeks ago I came by and Salesman Paul Vera helped me with test driving the Acadia. Paul was awesome he answered all my questions and didn A couple of weeks ago I came by and Salesman Paul Vera helped me with test driving the Acadia. Paul was awesome he answered all my questions and didn't pressure me. I am the type that hates to be pressured so this was very refreshing. In the end I did purchase a new Acadia and had an awesome experience with everyone at Frank Brown. Thanks to all that helped! More

Quick oil change I have been a customer to frank brown Honda since I moved to lubbock for college. Frank Brown has been able to accommodate me whenever I stop in for s I have been a customer to frank brown Honda since I moved to lubbock for college. Frank Brown has been able to accommodate me whenever I stop in for simple maintaince such as oil changes to a full repaint and engine block replacement of my vehicle. The service advisors remember me and are always friendly upon my arrival. Thank you for taking care of me so well over these years and the continuing years. More

Wonderful as Expected A few years ago we met with Phil Richardson through a reference. We walked away with a brand new Honda CRV that week!! Fast forward a couple of years A few years ago we met with Phil Richardson through a reference. We walked away with a brand new Honda CRV that week!! Fast forward a couple of years and as our family is growing by 4 little feet, we needed something bigger and knew that we needed to go back to Frank Brown. Phil did not disappoint and we are now the proud owners of a brand new Honda Pilot. Many thanks to Phil for all of his help this week, I’m excited for our family to have a new vehicle to call our own! More

Oil change Friendly staff and never trying to rush you out. They take the time to assist. Appreciate them!! I only go there for my oil changes. Friendly staff and never trying to rush you out. They take the time to assist. Appreciate them!! I only go there for my oil changes. More

Recall maintenance The guys were thorough, and completed the job in a timely manner. I enjoyed the shuttle service, plus they were extremely helpful to answer any questi The guys were thorough, and completed the job in a timely manner. I enjoyed the shuttle service, plus they were extremely helpful to answer any questions I may have had. More

Disappointed with customer service Sent in a family member to get my trucks oil changed and tires balanced. When asked about the tires the service rep was rude to the family member gett Sent in a family member to get my trucks oil changed and tires balanced. When asked about the tires the service rep was rude to the family member getting my vehicle serviced More

Brand new to Lubbock I’m brand new to Lubbock area. It was Great service. They were very Courteous. They were Friendly and quick. The customer waiting area was clean. I’m brand new to Lubbock area. It was Great service. They were very Courteous. They were Friendly and quick. The customer waiting area was clean. More

Service visit I was having trouble getting my car into the dealership that I bought it from so went to Frank Brown GMC and was in an out in less thsn 30 min I was having trouble getting my car into the dealership that I bought it from so went to Frank Brown GMC and was in an out in less thsn 30 min More

Change oil and filter and 25 point checkup I trust service department at Frank Brown—they are efficient and always do a good job. They do job quickly. They will go the extra mile!!! I trust service department at Frank Brown—they are efficient and always do a good job. They do job quickly. They will go the extra mile!!! More

Fast and Amazing Customer Service We always have an amazing experience at Frank brown. We drive an hour and a half just to get the wonderful service we have come to love. We are in and We always have an amazing experience at Frank brown. We drive an hour and a half just to get the wonderful service we have come to love. We are in and out quickly and are treated so well! The customer service is always exceptional! More