Frank Brown Auto and Truck Ranch
Lubbock, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Great! We went in to look at cars and left with a vehicle. It was the shortest car sale I have ever had. Sales man was wonderland very personable! We went in to look at cars and left with a vehicle. It was the shortest car sale I have ever had. Sales man was wonderland very personable! More
Was fine but The service was fine, but no one contacted me when my car was done. This was especially frustrating as I was paying for a rental and needed to get it The service was fine, but no one contacted me when my car was done. This was especially frustrating as I was paying for a rental and needed to get it returned to avoid paying excess costs. I didn't get the name of anyone who actually helped me, so I had to guess down below. More
Staff always on the top of their game. Courteous and helpfu All staff courteous and helpful. Always efficient! Get things done in a timely manner. Honda is a great place to buy a car and get it maintained All staff courteous and helpful. Always efficient! Get things done in a timely manner. Honda is a great place to buy a car and get it maintained More
Great Service Fast and friendly crew, gave me fair price and called me when they were finished. Did a tire rotation and oil change and gave me a discount for doing Fast and friendly crew, gave me fair price and called me when they were finished. Did a tire rotation and oil change and gave me a discount for doing both. More
Good Service Appreciate the professionalism & friendliness. Always greet me with a smile & remember my name. Doesn’t usually take too long. Glad they keep me going Appreciate the professionalism & friendliness. Always greet me with a smile & remember my name. Doesn’t usually take too long. Glad they keep me going! Thanks. More
The Best! One of the guys worked hard to save me money. I had an Extended warranty, that did not cover my problem. He knew I could not afford the repair and wen One of the guys worked hard to save me money. I had an Extended warranty, that did not cover my problem. He knew I could not afford the repair and went the extra mile to allow my car to be fixed. I am always impressed with their service. The cashier, Terry is always friendly and polite ! More
Excellent customer service. The service department went above and beyond to provide tire rotation at no cost to me, even though that service was not part of my maintenance agreem The service department went above and beyond to provide tire rotation at no cost to me, even though that service was not part of my maintenance agreement. More
A very pleasant buying experience. Although competing dealerships gave Honda Ridgelines a poor rating, I stopped by Frank Brown dealership to see for myself. After finding very few used Although competing dealerships gave Honda Ridgelines a poor rating, I stopped by Frank Brown dealership to see for myself. After finding very few used Ridgelines anywhere on line, it was obvious that owners didn't want to part with their trucks. The salesman was very friendly and the manager helpful in showing me several alternatives. There was only one 2018 model left and it was a good color. My wife looked at it and said," There is nothing I don't like about it." The manager showed me several alternatives for financing it so we decided to buy it. The salesman even drove it to our house to complete the deal. The maintenance agreement also made good sense as these new vehicles are too complex for the owner to make repairs, so I gladly added one on. Six included oil changes also made the deal sweet. Frank Brown folks will do most anything to make the experience easy for you. Harvey Olney More
Great Paul is always very helpful! I’ve been doing business with him for almost 6 years. My new HR-V is exactly what I wanted for my first SUV. Thanks Frank Paul is always very helpful! I’ve been doing business with him for almost 6 years. My new HR-V is exactly what I wanted for my first SUV. Thanks Frank Brown Honda!!!! More
Better than I expected! the people were super courteous super-friendly the oil change happened a lot faster than even I thought it was going to take.the pricing was actually the people were super courteous super-friendly the oil change happened a lot faster than even I thought it was going to take.the pricing was actually really good and it's been a long time since I've actually went to an actual dealership for an oil change and I'm glad I came into Honda Frank Brown. More