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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,136 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,136 reviews

January 04, 2019

Very Welcoming I really appreciated Paul Vera, the salesman that was recommended to me, because of his professional manner of handling the sale. Also, appreciated h More

by TereSol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
January 04, 2019

oil change, new air filters and new wiper blades I always receive excellent services when I bring my van in. The staff are always curteous and friendly. The service is always prompt and usually com More

by kristi.rowland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
January 04, 2019

Service I was not sure what to expect but the service on vehicle was completed in a short period of time. I was in and out within an hour. More

by santoschavez969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blake Silvas
January 03, 2019

Consistently great service Since purchasing a Honda Pilot from Frank Brown Auto I’ve had nothing but superior service from the dealer. Every costumer service representative and More

by HondaPurchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph - Terry
January 03, 2019

fast and friendly service. I have used FB for the past 12 years for the service of a 2004 Odyssey, now with 330,000 miles. We have just replaced the 2004 van with a used 2105 Od More

by william.cannings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service - Tony V. Technician - Joshua Beevers
January 03, 2019

Fast Friendly & Professional from the time I enter the service department, its all friendly & professional communication from all employees . the waiting area is clean & comfort More

by gene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean L. , Daniel V., and others whose names I do not recall.
January 02, 2019

They Said It'll be done in Less Than a Hour and It Was! I want to thank this dealership from the beginning. From when we first bought our Yukon. Kienan made our whole sales experience a walk in the park. We More

by mzherr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Botello
January 02, 2019

My 2019 GMC Acadia Experience I had a 2011 GMC Terrain that I loved. I was looking to get another Terrain or upgrade to an Acadia. My grandson found one at your dealership. I went More

by Nana0629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2019

Battery Had a bad sale which brought you in two different times before it was fixed it took about three hours each time but was able to get the car back the More

by SHERRY737
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2019

Very smooth I went in looking to upgrade my 2017 Chevrolet 1500. Frank Brown had what I was looking for. I had already made a tentative deal on a truck in Anson T More

by phil.morris
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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