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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,152 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,152 reviews

December 16, 2018

Excellent Service Always good service for our Honda's here. If something seems to not be right they address our concerns and make it right ! We will always use Frank Br More

by Ted Bush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
Other Employees : Terry at the service pick up counter is always friendly too., Blake Silvas, Dan Bryant
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

Ted Bush, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
December 15, 2018

Seria 1500 Denali Phil has always been very helpful, professional and prompt. This is the second vehicle we have purchased from them and are very pleased with both veh More

by SGALLOWAY1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

SGALLOWAY1956, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 15, 2018

Very good When my truck stated over night I got a loner truck. That was nice. The driver that took me home was very nice and drove very good. More

by r6horseranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

r6horseranch, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 15, 2018

Very helpful This was the easiest and most informative car buying experience. Kienan covered all of the discounts and deals available to me. Anytime I had a questi More

by nspivey1087
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

nspivey1087, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 14, 2018

Communication The service rep kept me informed throughout the process which I appreciated. The repair required the ordering of parts which were on back order. When More

by bpardee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronnie Botello
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Dec 14, 2018 -

Frank Brown Auto and Truck Ranch responded

bpardee1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 14, 2018

Oil change and system check Everyone at Frank Brown as always very welcoming and efficient. I highly recommend Service there especially for ladies that are on their own. They are More

by sherry.wall.home
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry and Tony
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

sherry.wall.home, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 14, 2018

Used cars On going back to service department for an oil leak I was told I would be better taking it where I bought it after I told him I bought it there he was More

by dewb505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2018 -

Frank Brown Auto and Truck Ranch responded

dewb505, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 13, 2018

Great They were very friendly. They helped me understand how to operate car . They were very concerned about the car being clean and offered to es it a se More

by celesteashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Dec 13, 2018 -

Frank Brown Auto and Truck Ranch responded

celesteashley, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
December 13, 2018

Outstanding Customer Service I had the pleasure of working with Mr. Paul Vera. He was great at communicating back and forth with me and helped me find the perfect Denali. More

by robertvaris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
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Dec 13, 2018 -

Frank Brown Auto and Truck Ranch responded

robertvaris, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
December 13, 2018

Positive. Phone calls are at times to the service department are not answered. Overall, the service is good and employees are courteous. The customer waiting ar More

by jayg0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2018 -

Frank Brown Auto and Truck Ranch responded

jayg0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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