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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,117 reviews
October 18, 2018
Outstanding service I regularly have my maintenance routine in here because all employees are very friendly and accommodating. They tell and suggest whats best for your I regularly have my maintenance routine in here because all employees are very friendly and accommodating. They tell and suggest whats best for your car . More
by Gj*kyle07
Verified CustomerEmployees Worked With
Tony viera or terry
Helpful October 18, 2018
Fairly good service Thanks for not making me wait. I like the pull up area for service in the shade. There was a little lack of communication between service & parts on Thanks for not making me wait. I like the pull up area for service in the shade. There was a little lack of communication between service & parts on arrival of ordered parts. More
by Cat
Employees Worked With
Sammy???
October 18, 2018
Service is good. I feel like they do a good job on my car and are honest. I would recommend to all my friends and family. Always happy with the service. I feel like they do a good job on my car and are honest. I would recommend to all my friends and family. Always happy with the service. More
by Honda12345
Employees Worked With
Tony
October 18, 2018
Great no pressure sales, quick service Very quick service, advised me of part needed, I declined, no pressure to make sale. All staff very friendly. Will return to this service center for m Very quick service, advised me of part needed, I declined, no pressure to make sale. All staff very friendly. Will return to this service center for my GMC needs. More
by Barnabyj2010
Employees Worked With
Dayne O'Reilly
October 18, 2018
Smooth, fast, and satisfied This was a smooth process. Kienan made sure to answer any questions I had. He sent me a video of the vehicle to answer a question I had about the spac This was a smooth process. Kienan made sure to answer any questions I had. He sent me a video of the vehicle to answer a question I had about the space in the back seat. For him to deliver the vehicle was so conviennent for us. We are completely satisfied with our new vehicle. Will recommend Kienan to anyone buying a vehicle in the area. More
by Joseph Lopez
Employees Worked With
October 17, 2018
Vehicle purchase I was treated with upmost respect and had my questions answered quickly and completely. I felt very comfortable with the help I needed. I would like I was treated with upmost respect and had my questions answered quickly and completely. I felt very comfortable with the help I needed. I would like to thank Philip and the manager for completing my transaction so easily. More
by linda71
Employees Worked With
October 17, 2018
Great customer service It was a really quick process and nice staff. Everything went smooth and got the car my daughter needed. Great customer satisfied. She is happy It was a really quick process and nice staff. Everything went smooth and got the car my daughter needed. Great customer satisfied. She is happy More
by mari_hern4
October 17, 2018
Loyalty We have bought our last nine cars from Frank Brown in Lubbock Texas. We appreciate the effort they make to find the vehicle we specify and make the d We have bought our last nine cars from Frank Brown in Lubbock Texas. We appreciate the effort they make to find the vehicle we specify and make the deal in a timely manner. They always do their best even when we have crazy requests. More
by Richardsm0
Employees Worked With
Dan Bryant
October 16, 2018
Awesome We had a wonderful experience with Philip Richardson he was very kind and understanding and helped us get a 100% what we asked for we would recommend We had a wonderful experience with Philip Richardson he was very kind and understanding and helped us get a 100% what we asked for we would recommend this dealership to everyone More
by franzdyck273
Employees Worked With
October 15, 2018
First Maintenance Issue I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept rep asked why I didn't briing vehicle in at 5,000 miles. I told them this is the first scheduled maintenance notice. He advised Honda prefers to change oil every 5,000 miles and that if, under my extended maintenance agreement, I have a repair need at some future date, I might be challenged because I failed to change the oil at 5,000 miles. I asked why the vehicle computer failed to notify me of the oil change, and was told it doesn't report all regular service intervals. Following service, when I signed for my vehicle, the man at the service counter mde the same statement..... This really upset me! If the dealership requires maintenance at other intervals than that stated by the vehicle computer, why wasn't that called to my attention in a timely manner. This is the third new Odyssey I have purchased from Frank Brown, I have always had my Hondas serviced there, and I expect more professional support from them, or I would have had my vehicle serviced somewhere more convenient. (As a note: I do not consider this issue to be the fault of salesman Dan Bryant). I wish to add, that considering the considerable cost of the maintenance agreement, Frank Brown had better not ever attempt to deny maintenance coverage because I failed to have my oil changed at 5,000 miles! Robert Estes More
by rjestes3
Employees Worked With
Dan Bryant
