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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,141 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,141 reviews
October 17, 2018
Loyalty We have bought our last nine cars from Frank Brown in Lubbock Texas. We appreciate the effort they make to find the vehicle we specify and make the d We have bought our last nine cars from Frank Brown in Lubbock Texas. We appreciate the effort they make to find the vehicle we specify and make the deal in a timely manner. They always do their best even when we have crazy requests. More
by Richardsm0
Verified CustomerEmployees Worked With
Dan Bryant
Helpful October 17, 2018
Vehicle purchase I was treated with upmost respect and had my questions answered quickly and completely. I felt very comfortable with the help I needed. I would like I was treated with upmost respect and had my questions answered quickly and completely. I felt very comfortable with the help I needed. I would like to thank Philip and the manager for completing my transaction so easily. More
by linda71
Employees Worked With
October 16, 2018
Awesome We had a wonderful experience with Philip Richardson he was very kind and understanding and helped us get a 100% what we asked for we would recommend We had a wonderful experience with Philip Richardson he was very kind and understanding and helped us get a 100% what we asked for we would recommend this dealership to everyone More
by franzdyck273
Employees Worked With
October 15, 2018
First Maintenance Issue I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept I took my new 2018 Honda Odyssey in for its first routine 10,000 mile maintenance as noted on the vehicle dashboard message system. The service dept rep asked why I didn't briing vehicle in at 5,000 miles. I told them this is the first scheduled maintenance notice. He advised Honda prefers to change oil every 5,000 miles and that if, under my extended maintenance agreement, I have a repair need at some future date, I might be challenged because I failed to change the oil at 5,000 miles. I asked why the vehicle computer failed to notify me of the oil change, and was told it doesn't report all regular service intervals. Following service, when I signed for my vehicle, the man at the service counter mde the same statement..... This really upset me! If the dealership requires maintenance at other intervals than that stated by the vehicle computer, why wasn't that called to my attention in a timely manner. This is the third new Odyssey I have purchased from Frank Brown, I have always had my Hondas serviced there, and I expect more professional support from them, or I would have had my vehicle serviced somewhere more convenient. (As a note: I do not consider this issue to be the fault of salesman Dan Bryant). I wish to add, that considering the considerable cost of the maintenance agreement, Frank Brown had better not ever attempt to deny maintenance coverage because I failed to have my oil changed at 5,000 miles! Robert Estes More
by rjestes3
Employees Worked With
Dan Bryant
October 15, 2018
Very good Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehi Good service explained in detail about the vehicle . Very friendly guided me to complete the process smoothly will recommend others to have their vehicles to be bought from here More
by ANUMOLPOLACKAL
Employees Worked With
Mathew
October 15, 2018
Great experience and great car repair service Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. Frank Brown Service Center took care of my car repair needs. Because they needed to keep my car gave me a liner car to use. More
by lheinrich
Employees Worked With
Ronnie Botello
October 15, 2018
great purchase experience The staff at Frank Brown were friendly and helpful, They were patient and made the purchase a pleasant and non-pressured experience. Even though sell The staff at Frank Brown were friendly and helpful, They were patient and made the purchase a pleasant and non-pressured experience. Even though selling vehicles to two customers at the same time everything flowed smooth and enjoyable. More
by Ronnie
Employees Worked With
Dan Bryant
October 15, 2018
Transmission service In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. In and out in 30 minutes. Everything done that I needed. Will be back in another 30,000 miles. Maybe earlier for an oil change. More
by stanspears
Employees Worked With
October 14, 2018
Best dealership experience I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years a I just moved from Valencia, California to Lubbock, TX. I have had a better experience in just one visit then I ever received in the almost two years at my other dealership in California. This place is great and I look forward to having them handle all my future service needs and beyond. More
by mcgarl805
Employees Worked With
Dan Bryant
October 13, 2018
Pretty good he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer serv he was very Friendly and helpful would definitely come back to buy another car. i have bought several already here and always have great customer service More
by ballesterosdominga
Employees Worked With
Paul Vera
