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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,149 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,149 reviews
August 01, 2018
Great service! Awesome service and loving our new truck and Traverse. Would recommend anyone to go see Brian if you are in the market for a new car or truck! Awesome service and loving our new truck and Traverse. Would recommend anyone to go see Brian if you are in the market for a new car or truck! More
by safetyGirl
Employees Worked With
Brian Cole
Helpful July 30, 2018
Fast and easy I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. I gave 5 stars because of the fast service and very little wait time. The little indoor playground helped my 2 little boys pass the time. More
by bradacrooks
Verified CustomerJuly 30, 2018
It was phantastic I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. I came in and they were very helpful. It was quick and easy. A simple oil change was very courteous to me and my needs which is very important. More
by jimmyphan333
Employees Worked With
July 30, 2018
Excellent communication during the repair of my car!!! Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to custom Great experience for car repair...thank you! I was notified daily if the progress on repair of my car. I greatly appreciate the attention to customer service and particularly communication during my service experience. More
by cindylford
Employees Worked With
Ronnie and Corey in the service department
July 30, 2018
Always a good repair The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown The fuel filler neck had 2 valves in it . The outer one had become hung on fuel nozzle, when trying to remove , the flap became unhinged. Frank Brown ordered a new one and started the repair. Since this was first one they have done took a little while to figure out repair. GM knew they had problem because the flapper had a redesign. All is repaired and Frank Brown now has others seeking same repair. More
by LH442
Employees Worked With
Ronnie Botello
July 30, 2018
Great salesman Salesman was knowledgeable of the vehicles we were interested in and was not just trying to make a sell. He took the time to tell us about the vehicle Salesman was knowledgeable of the vehicles we were interested in and was not just trying to make a sell. He took the time to tell us about the vehicle and the affordability of it as well as we were trying to stay in our buget More
by SMJ772
Employees Worked With
Bernardo Ottoni
July 29, 2018
I had a good experience and love my new car! They were very patient with me and answered all my questions. I never felt pressured and was able to pick a vehicle that was perfect for me. They were very patient with me and answered all my questions. I never felt pressured and was able to pick a vehicle that was perfect for me. More
by j88johnson
Employees Worked With
Dayne O'Reilly
July 27, 2018
2018 Yukon Denali I love my new Yukon Denali! The upgraded 10 speed transmission is amazing! Thanks to Oaul for all his hard work to make this sale happen! I love my new Yukon Denali! The upgraded 10 speed transmission is amazing! Thanks to Oaul for all his hard work to make this sale happen! More
by Kelly
Employees Worked With
Paul
July 27, 2018
I was treated very nicely My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a My service was very prompt and the people very courtesy and the waiting room nice and clean and good coffee. The only other thing I might suggest is a little better magazine selection. More
by bill.jane
Employees Worked With
Terry
July 27, 2018
Frank Brown service department Had my Honda CRV in for service because of lights coming on telling me I needed service. Rudy provided me with a loaner to drive and my car was fixed Had my Honda CRV in for service because of lights coming on telling me I needed service. Rudy provided me with a loaner to drive and my car was fixed in 24 hours. Couldn't be happier. More
by mcmilmb
Employees Worked With
Rudy and Terry
