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Frank Brown Auto and Truck Ranch
Lubbock, TX
4,125 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 4,125 reviews
July 19, 2018
Great Service Tony had the staff check out all of my concerns very promptly--in fact sooner than expected. The customer service when it comes time to retrieve my v Tony had the staff check out all of my concerns very promptly--in fact sooner than expected. The customer service when it comes time to retrieve my vehicle always explains what was done and makes every effort to make sure I am satisfied before we leave the Service Department. Thanks. More
by Kyle
Verified CustomerEmployees Worked With
Tony and Terry
Helpful July 19, 2018
Had a great and easy decision. Got more than we expected. We were looking for a new vehicle for our growing family and Dan Bryant told us about the CR-V. He took the extra time to find the perfect color and i We were looking for a new vehicle for our growing family and Dan Bryant told us about the CR-V. He took the extra time to find the perfect color and interior with all the safety options we wanted. Great service and above all HONEST service. More
by mark.mosqueda
Employees Worked With
Dan Bryant
July 18, 2018
Best car buying experience EVER! I wanted an unusual car - a manual transmission HR-V. They are hard to find and get, but these guys were able to find what I wanted and get it to me I wanted an unusual car - a manual transmission HR-V. They are hard to find and get, but these guys were able to find what I wanted and get it to me quickly. There were no problems at all. They were absolutely respectful, honest and fast. What more could you want? More
by pegald
Employees Worked With
Brian Cole, Dan Bryant
July 18, 2018
2018 Honda CRV Just bought my new Honda CRV, Blake was great working with. For that matter everyone did an excellent job. They made it a hassle free purchase which w Just bought my new Honda CRV, Blake was great working with. For that matter everyone did an excellent job. They made it a hassle free purchase which was what I wanted. Thanks Frank Brown Honda. More
by marcie702
Employees Worked With
Blake Silvas
July 17, 2018
Great experience Thank you for making the car buying process so easy! We went in with a price in mind, not knowing if it was even possible, and you gave us a great dea Thank you for making the car buying process so easy! We went in with a price in mind, not knowing if it was even possible, and you gave us a great deal! More
by teamwagner3
Employees Worked With
Angel Sauceda
July 16, 2018
Maintenance Second time going in for service and it has been great both times. Friendly staff. I think the person that checked us out was Terry/Jerry, older man, Second time going in for service and it has been great both times. Friendly staff. I think the person that checked us out was Terry/Jerry, older man, both times has been very polite. More
by trevinoimelda
Employees Worked With
Terry
July 16, 2018
Excellent service Frank Brown has always been so easy and great to deal with. I keep returning to purchase and do routine maintenance! I will continue ur to return to Frank Brown has always been so easy and great to deal with. I keep returning to purchase and do routine maintenance! I will continue ur to return to Frank Brown More
by beverlymesker
Employees Worked With
Dan Bryant
July 16, 2018
Phillip was honest and very helpful I felt like my questions were answer and Phillip answered all my questions.i was able to get what I needed with good honest answers . Phillip treated I felt like my questions were answer and Phillip answered all my questions.i was able to get what I needed with good honest answers . Phillip treated me with respect which a woman doesn’t always get in the business world .I would recommend him and Frank Brown to my family and friends More
by stevo0098
Employees Worked With
July 16, 2018
Excellent We had a great experience. Phil was very helpful and knowledgeable about the vehicle we were interested in. He was very friendly and made us feel comf We had a great experience. Phil was very helpful and knowledgeable about the vehicle we were interested in. He was very friendly and made us feel comfortable. More
by acosta_irene
Employees Worked With
July 13, 2018
Great customer service Philip and the rest of the staff at Frank Brown are by far the best! I've been going there for years for my vehicles and will continue to go back! Philip and the rest of the staff at Frank Brown are by far the best! I've been going there for years for my vehicles and will continue to go back! More
by Hubbardcl83
Employees Worked With
