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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

July 07, 2018

Best place in town! Fast and friendly service every time. I would definitely recommend the service center at Frank Brown. The prices are very reasonable. As well as the f More

by 4272
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jul 07, 2018 -

Frank Brown Auto and Truck Ranch responded

4272, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 06, 2018

Was very quick and very courteous. I have always had good luck here. They always make me feel welcome and are quick and courteous. Would highly recommend this shop. Thank you! More

by MamaBair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
Jul 06, 2018 -

Frank Brown Auto and Truck Ranch responded

MamaBair, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 05, 2018

Moderately convenient I had two different salesmen and the first one was rude, cocky, and just unhelpful. Mr.O’Riely assumed because I was a woman, I didn’t know what I wa More

by marinebrat80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert , Dayne O'Reilly
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

marinebrat80, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown. We appreciate the opportunity to have helped with the purchase of your new vehicle and look forward to servicing your new in the future. I am sorry to hear that your initial experience did not meet your expectations but I am glad to hear that we were able to correct that issue and provide the level of service you expected. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

July 05, 2018

Freindly service I was very satisfied with the way I was treated. Never did i feel forced into buying a vehicle. They took their time and made sure I found the perfec More

by dsalazar806
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

dsalazar806, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

July 05, 2018

Superb Took car in for oil change and maintenance inspection. I they were very thorough and got me out in a very timely manner. Will definitely use again! More

by renellap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Cole, Dean L
Jul 06, 2018 -

Frank Brown Auto and Truck Ranch responded

renellap, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 04, 2018

Oil change Ronnie did a great job as usual. Quick work out of the shop. Tire pressure was not set correctly had to return it to the technician. More

by M.ANTONIELLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Bottello
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

M.Antoniello, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 04, 2018

Excellent I purchased several cars over the years at F B never had a bad experience in sales or service. Phillip Richardson was a knowledgeable profession able More

by L204bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris yeomen
July 04, 2018

A happy return customer 5 cars and 3 trucks over 32 years--an excellent product (I love Hondas!!!) Phillip Richardson did an exceptional job helping me, and I know I can More

by saundrahyatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2018

Excellent customer service I bought my Honda Accord in January and absolutely love it. What I appreciate the very most is how excellent everyone is in the service center. Two em More

by cmaedean4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry, Rudy
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

cmaedean4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 03, 2018

Outstanding customer service What a pleasure doing business with Frank Brown GMC. Philip Jansen is amazing. The entire staff is outstanding. In a world where almost nothing works More

by William
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris from finance
Jul 03, 2018 -

Frank Brown Auto and Truck Ranch responded

William, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

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