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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,121 reviews

April 02, 2018

Wait not bad. All friendly staff. Terry was helpful. Great customer service friendly staff. Answered my questions. Thanks Terry. And of course Blake Silvas for getting me into my car! They showed me my More

by Virginia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry and Robert.
March 29, 2018

Simply - THE BEST! The Service Writers, technicians, counter staff, and warranty staff are courteous, knowledgeable, easy to work with and most importantly TIMELY! I sen More

by MJE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy and Terry
March 28, 2018

Not the best I brought my Durango in to get it certified for the warranty why it wasn’t done before I purchased the vehicle is strange.. I had scratched the front More

by jackieneu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bernardo Ottoni
March 28, 2018

Great customer service Very fast and attentive to my service. Everything was great and fast. Very helpful staff. Clean and awesome environment. Called me when my car was re More

by teresarangel317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2018

Besty guys around. The customer service, response time and knowledge of staff is outstanding. My memory is weak so do not remember name of service person but he was qui More

by deedradop12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry cashier
March 28, 2018

Fast Service I brought in my 2016 Acadia with a check engine light. It was quickly diagnosed and they located my extended warranty applied it and The repair was $ More

by JIMCIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
March 26, 2018

Great service friendly people. Help in any way. I gave this dealership higher scores because their services is light years about my former dealership. Not only ineed service but also in sales. I als More

by rufusw300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lakin
March 26, 2018

Oil change & tire rotation Great customer service. The fastest oil change and tire rotation from any Honda service I’ve ever used. They also did a great job, I will definitely b More

by ashley.zang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
March 26, 2018

Awesome! Quick! Friendly staff!! Great service as always! Quick and efficient along with an incredible staff. Love the staff, quick and incredible service! Thank you Terry for you gre More

by stacyshivers84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry!!!
March 23, 2018

Best staff in Lubbock Very accommodating to schedule service appointments. Staff always super polite and friendly, efficient, and knowledgeable. They do a great job expla More

by darlene.h103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Tony, and Terry
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