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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,122 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,122 reviews

March 23, 2018

Best staff in Lubbock Very accommodating to schedule service appointments. Staff always super polite and friendly, efficient, and knowledgeable. They do a great job expla More

by darlene.h103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Tony, and Terry
March 23, 2018

Regularly scheduled maintenance As always, Rudy and crew take care of our Honda Pilot's needs. My wait times are typically less than an hour! This is one of the reasons we continue t More

by dibottoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
March 22, 2018

quick and easy It is always easy to get in and out and have personnel who want to help. Friendly and courteous personnel make even having an oil change go better. More

by wolivo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
March 22, 2018

Always a GREAT experience I am a happy Honda owner. I'm also a very happy, satisfied Frank Brown Honda customer. From the moment I've dropped my car off with Tony or Dean i More

by robinshephard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Dean, Robert, Terry
March 21, 2018

Amazing After my 2014 Honda Civic was totaled in a hit and run accident, the associates and managers at Frank Brown Honda were able to get me into a new vehic More

by LINDSAY.BROOKS2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Reagor
March 21, 2018

Love my Honda Service team I love my Honda service team. Rudy and Tony always greet me and are always so friendly and helpful. I know if I have any questions that they will find More

by christyearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy and Tony in service and Terry in billing
March 20, 2018

New Honda Purchase Phil Richarson sold us our last Honda so we worked with him again - good service - went out of his way to accommodate us - very pleased More

by rickyshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Droped off car, and when it was finished, picked it back up. everything was smooth running, no problems were experienced. I am a person of few words, so it is hard to pick up my deepest comments on the quality More

by jim.nye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
March 19, 2018

They were great in giving me the best deal possible on my new car!I highly recommend their services! They we’re very transparent with what they could offer and laid it all out for me to understand easily. More

by mj.angulo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
March 19, 2018

Great service Tony is always GREAT! He knows exactly what my car needs and answers all my questions. Terry in the cashier's department is equally GREAT! More

by rocquellehunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
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